Driver Operation(Acquisiiton), SPX Express

3 days ago

Manila, National Capital Region, Philippines Shopee Full time ₱350,000 - ₱700,000 per year

Department Operations

LevelExperienced (Individual Contributor)

LocationPhilippines - Manila

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

  • Manage driver onboarding, engagement and retention
  • Develop and maintain SOP related to driver operation process
  • Develop and maintian driver education documents
  • Support the execution of driver schemes, and manage driver communication/sentiment
  • Resolve driver issues and coordinate with support teams for escalations
  • Analyze performance data to improve driver experience

Requirements:

  • Bachelor's degree in Business, Operations or related fields
  • Strong problem-solving and coordination skills
  • Comforbable working with large datasets and fast-paced environments
  • Detail-oriented, with strong organizational and communication skills
  • 1-3 year of exprience in driver operations or logistic operationss is preferred

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