Driver Operation(Acquisiiton), SPX Express

2 days ago

Manila, National Capital Region, Philippines Shopee Full time ₱350,000 - ₱700,000 per year

Department Operations

LevelExperienced (Individual Contributor)

LocationPhilippines - Manila

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

  • Manage driver onboarding, engagement and retention
  • Develop and maintain SOP related to driver operation process
  • Develop and maintian driver education documents
  • Support the execution of driver schemes, and manage driver communication/sentiment
  • Resolve driver issues and coordinate with support teams for escalations
  • Analyze performance data to improve driver experience

Requirements:

  • Bachelor's degree in Business, Operations or related fields
  • Strong problem-solving and coordination skills
  • Comforbable working with large datasets and fast-paced environments
  • Detail-oriented, with strong organizational and communication skills
  • 1-3 year of exprience in driver operations or logistic operationss is preferred

  • Transport Coordinator

    4 weeks ago

    Manila, National Capital Region, Philippines SPX Express Full time

    OverviewTransport Coordinator - Operations, SPX Express (Guiguinto & Pulilan, Bulacan) role at SPX ExpressResponsibilitiesResponsible for truck deployment, route dispatching and monitoringResponsible for truck schedule, callouts and executionCoordinate with dispatchers, drivers and other stakeholders for execution of route assignmentsMonitor truck...

  • Driver Strategy Planning Manager,

    1 week ago

    Manila, National Capital Region, Philippines SPX Express Full time $90,000 - $120,000 per year

    About The TeamWe drive operational excellence through structural problem solving, data-driven planning, performance analysis, and process innovation. Join us, and turn your vision and strategy into real-world business execution that drives impactJob DescriptionAs a Driver Strategy Planning Manager, you will support SPX's last-mile operations by optimizing...

  • Mega FM Site Lead

    4 weeks ago

    Manila, National Capital Region, Philippines SPX Express Full time

    OverviewSPX Express — Mega FM Site Lead - Operations, SPX Express (Cabuyao, Laguna)ResponsibilitiesOversee Sorting Center's inbound, sort, outbound, and Return to Seller operations KPI / performanceInitiate improvements to achieve efficiency in operationsWork closely with SOC Lead in manpower planning and allocationEvaluate performance of sub leads and...

  • Hub Coordinator

    4 weeks ago

    Manila, National Capital Region, Philippines SPX Express Full time

    Hub Coordinator - Operations, SPX Express (Bongabon, Nueva Ecija)SPX ExpressOverviewJoin SPX Express to apply for the Hub Coordinator - Operations role based in Bongabon, Nueva Ecija.ResponsibilitiesAssists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit...

  • Sorting Center

    4 weeks ago

    Manila, National Capital Region, Philippines SPX Express Full time

    Sorting Center - RTS, Claims & Recovery Lead (Calamba, Laguna) - Operations, SPX ExpressSPX ExpressOverviewJoin or sign in to apply for the Sorting Center - RTS, Claims & Recovery Lead role at SPX Express. This position is based in Calamba, Laguna.ResponsibilitiesManage overall Return to shipper / seller processEnsure that all RTS parcels are dispatched...

  • Driver operation Associate

    4 days ago

    Manila, National Capital Region, Philippines SPX Express Full time ₱500,000 - ₱1,000,000 per year

    Job DescriptionMonitor driver sentiments, and produce regular reportingsMonitor competitive driver sentiments and competitor driver policiesOrganize feedback channels, events and communication campaigns to improve driver sentimentsMonitor community sentiment and provide insights to improve policies and programsSupport retention efforts through proactive...

  • First Mile DTS

    4 days ago

    Manila, National Capital Region, Philippines SPX Express Full time ₱800,000 - ₱1,200,000 per year

    Job DescriptionKey Responsibilities:Serve as the primary point of contact for fleet Supply allocation and pre-dispatch operations.Develop and optimize daily, weekly, and long-term fleet schedules based on operational needs, Operations requirements, vehicle availability, and driver availability.Analyze operational data to identify trends and improve fleet...

  • Hub Coordinator

    4 weeks ago

    Manila, National Capital Region, Philippines SPX Express Full time

    OverviewHub Coordinator - Operations, SPX Express (Anini-y, Antique) (For Pooling) role at SPX Express.ResponsibilitiesAssist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.Support monitoring of hub performance by ensuring high...

  • Workforce Planner

    4 weeks ago

    Manila, National Capital Region, Philippines SPX Express Full time

    OverviewWorkforce Planner - Operations, Sorting Center, SPX Express (Calamba, Laguna) at SPX Express. Location: Paciano Rizal, Calamba, Laguna.This role focuses on forecasting, capacity planning, scheduling, and real-time monitoring to align with strategic goals.ResponsibilitiesResponsible for ensuring strategic goals are met through forecast modeling,...

  • Hub Coordinator

    4 weeks ago

    Manila, National Capital Region, Philippines SPX Express Full time

    Hub Coordinator - Operations, SPX Express (Divisoria, Zamboanga)Hub operations role at SPX Express covering both first and last mile activities, including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.Assist in day-to-day hub operations to support efficient parcel handling and inventory control.Support...