Knowledge Manager

4 days ago

Taguig, Philippines MicroSourcing Full time

Overview Position: Knowledge Manager Location: BGC, Taguig Work setup & shift: Onsite | Dayshift Join to apply for the Knowledge Manager role at MicroSourcing . Discover your 100% YOU with MicroSourcing This is a role focused on ensuring the ServiceNow platform maintains accurate, high-quality, and AI-ready data, with a key emphasis on the CMDB and knowledge articles. Your Role We are looking for a highly skilled Knowledge Manager who will report to the Associate Director, Optimisation & Platforms. You will uplift data and content quality, collaborate with stakeholders, and report progress to governance forums. Responsibilities Ensure ServiceNow data and knowledge articles are accurate, high-quality, and AI-ready. Contribute to the Configuration Management Database (CMDB) integrity and knowledge article quality. Identify and fix inaccurate, outdated, or duplicate data in the CMDB and knowledge articles. Structure content with tagging, metadata, and taxonomy to support AI consumption and searchability. Collaborate with stakeholders and hold them accountable for timely responses. Provide regular updates to governance forums on progress and challenges, focusing on AI readiness and governance standards. Maintain clear and effective procedural documentation. Complete assigned tasks accurately, on time, and with quality. What You Need Non-negotiables Content development and management experience, preferably with ServiceNow data or content Experience in data quality, cleansing, normalization, and content management across large datasets Proficiency with the ServiceNow platform at a user level Strong documentation, organizational, and time management skills Professional-level written and verbal English communication Results-focused with strong attention to detail and the ability to work autonomously Experience in relationship-building and stakeholder management Ability to follow governance standards and policies Ability to analyze and interpret data trends, identify anomalies, and recommend corrective actions Preferred Qualifications Experience supporting AI-powered ServiceNow features Knowledge of IT Service Management (ITSM) processes Experience with ServiceNow reporting and dashboarding Experience reconciling ServiceNow CMDB with external sources Familiarity with CMDB best practices and data governance frameworks Understanding of taxonomy, metadata, and categorization for CMDB records and knowledge articles About MicroSourcing With over 9,000 professionals across 13 delivery centers, MicroSourcing is a leading offshore provider of managed services in the Philippines. We foster an inclusive culture that values diversity and opportunity for all. For more information, visit Additional Details Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industries: Outsourcing and Offshoring Consulting #J-18808-Ljbffr

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