Knowledge Management Lead

2 weeks ago

Taguig, Philippines BIITECH, LLC Full time

Overview Knowledge Management Lead for BIITECH, LLC. Drive the definition, documentation, implementation, and enforcement of knowledge management processes with strong ITIL expertise. Manage knowledge articles, ensure compliance, and provide senior management with actionable insights. Responsibilities Define, document, implement, and enforce the Knowledge Management process. Ensure process and tools are integrated with other IT service management processes. Conduct periodic reviews of SOPs, metrics, and reports to ensure compliance and governance. Manage knowledge articles: identification, categorization, approval, and accessibility. Generate reports and provide insights to senior management. Qualifications Must-Have: 10–12 years of experience in Knowledge Management. ITIL 4 Foundation or ITIL V3 Foundation certification. Strong verbal and written communication skills. Hands-on experience in managing Knowledge Articles. Experience in stakeholder management and onsite-offshore coordination. Good-to-Have: Service Integration and Management (SIAM) experience. ServiceNow or other ITSM tool experience. Other Requirements: Amenable to working in Taguig or Makati. Stable career background (not a frequent job hopper). Job Details Job Title: Knowledge Management Lead Location: BGC Taguig or Makati Work Setup: Hybrid / Return-to-Work-Office (RTWO) Shift: Night Shift / Shifting Salary Range: PHP 75,000 – 130,000 (Basic) Seniority level Mid-Senior level Employment type Full-time Job function Consulting, Information Technology, and Sales Industries IT Services and IT Consulting #J-18808-Ljbffr

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