Knowledge Management Lead

13 hours ago

Taguig, National Capital Region, Philippines BIITECH, LLC Full time ₱144,000 - ₱270,000 per year

Job Title: Knowledge Management Lead

Location: BGC Taguig or Makati

Work Setup: Hybrid / Return-to-Work-Office (RTWO)

Shift: Night Shift / Shifting

Salary Range: PHP 75,000 – 130,000 (Basic

Role Overview

We are looking for a Knowledge Management Lead to drive the definition, documentation, implementation, and enforcement of knowledge management processes. The ideal candidate will have strong ITIL expertise, stakeholder management skills, and hands-on experience in managing knowledge articles, ensuring compliance, and providing senior management with actionable insights.

Key Responsibilities

Define, document, implement, and enforce the Knowledge Management process.

Ensure process and tools are integrated with other IT service management processes.

Conduct periodic reviews of SOPs, metrics, and reports to ensure compliance and governance.

Manage knowledge articles: identification, categorization, approval, and accessibility.

Generate reports and provide insights to senior management.

Must-Have Qualifications

10–12 years of experience in Knowledge Management.

ITIL 4 Foundation or ITIL V3 Foundation certification.

Strong verbal and written communication skills.

Hands-on experience in managing Knowledge Articles.

Experience in stakeholder management and onsite-offshore coordination.

Good-to-Have

Service Integration and Management (SIAM) experience.

ServiceNow or other ITSM tool experience.

Other Requirements

Amenable to working in Taguig or Makati.

Stable career background (not a frequent job hopper).

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