Knowledge Management Lead

2 weeks ago

Taguig, National Capital Region, Philippines TaskBridge Hub Full time ₱75,000 - ₱130,000 per year

Job Title: Knowlege Management Lead

Work Location: BGC Taguig or Makati

Work Setup: Return to Work Office (RTWO) / Hybrid

Shift: Night Shift / Shifting

Salary Range: PHP 75,000 – 130,000

Experience: 5–8 years

About the role:

  • We are looking for an experienced Knowledge Management Lead to oversee and enhance the Knowledge Management process within a leading financial institution (Bank of the Philippines). The ideal candidate will have a strong ITIL foundation, hands-on experience with ITSM tools (preferably ServiceNow), and a proven track record in defining, implementing, and maintaining effective knowledge management practices. Opportunity to lead Knowledge Management initiatives in a ServiceNow environment for infrastructure projects within the banking domain.

Responsibilities:

  • Define, document, implement, and enforce the Knowledge Management process across teams and functions.
  • Ensure seamless integration of the Knowledge Management process and tools with other IT and business processes.
  • Conduct periodic reviews of Standard Operating Procedures (SOPs), metrics, and reports to ensure compliance and governance.
  • Manage and maintain the knowledge base, ensuring accuracy, relevance, and accessibility of articles and documents.
  • Identify, categorize, and curate knowledge articles to ensure up-to-date and approved content is available to authorized stakeholders.
  • Prepare and present reports, insights, and recommendations to senior management.
  • Collaborate with cross-functional and global teams for effective knowledge sharing and stakeholder management.

Qualification

  • 10–12 years of experience defining, documenting, implementing, and enforcing Knowledge Management processes.
  • ITIL 4 Foundation certification (or at least ITIL v3 Foundation).
  • Excellent verbal and written communication skills.
  • Strong hands-on experience managing knowledge articles and documentation.
  • Proven stakeholder and onsite–offshore management experience.
  • Experience with Service Integration and Management (SIAM).
  • Proficiency in ServiceNow or other ITSM tools.
  • Amenable to working onsite in Taguig or Makati.

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