Knowledge Management Lead

1 week ago

Taguig, National Capital Region, Philippines GRATITUDE INC. Full time ₱780,000 - ₱1,560,000 per year

KNOWLEDGE MANAGEMENT LEAD IN TAGUIG PHILIPPINES.

We are looking for an experienced Knowledge Management Lead to drive the implementation, governance, and continuous improvement of knowledge processes across IT and business teams. The ideal candidate will have strong expertise in ITIL frameworks, process documentation, and stakeholder collaboration to ensure effective knowledge sharing and process integration.

KEY RESPONSIBILITY:

Define, document, implement, and enforce Knowledge Management processes.

Ensure integration of Knowledge Management tools and processes with other ITSM functions.

Manage and maintain knowledge articles to ensure accuracy, relevance, and approval compliance.

Conduct periodic reviews of Standard Operating Procedures (SOPs), metrics, and reports.

Oversee process compliance, governance, and continuous improvement.

Generate and present reports or insights to senior management.

Qualifications

Must-Have:

10–12 years of experience in Knowledge Management, process design, and implementation.

ITIL 4 Foundation certification (or ITIL V3 Foundation).

Excellent verbal and written communication skills.

Hands-on experience managing knowledge articles and documentation.

Proven stakeholder management and onsite-offshore coordination skills.

Good-to-Have:

Experience with Service Integration and Management (SIAM).

Familiarity with ServiceNow or similar ITSM tools.

Other Requirements

Willing to work onsite in Taguig or Makati as required.

Stable work history (no frequent short-term roles).

Job Type: Full-time

Pay: Php75, Php130,000.00 per month

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