Accounts Payable Specialist

Accounts Payable Specialist Wfh jobs in Mandal...

Full time Dayshift WFH - Finance CS/TECH Specialist (OCTOBER startdate)

1600 Pasig City, National Capital Region Scale-X Solutions

Posted 19 days ago

Job Description

Permanent

This is a remote position.

PERMANENT DAYSHJIFT WORKFROMHOME/REMOTE Merchant Operations Support and Customer Service Specialist
Fulltime - 40 hours per week VA Rate - $8 AUD per hour START - OCTOBER 2025

The client is a leading global payment solutions platform that offers a range of online payment solutions to merchants worldwide. We value creative solutions, collaboration and hard work while keeping things interesting and enjoyable.

About the role: As part of the business' Customer Care & Operations Team you will be providing high quality professional service to our merchants by assisting them before, during and post onboarding. You will also assist merchants with various requests regarding MW's products and services. Acting as a point of contact to our merchants, you will communicate in an open, helpful and engaging tone and focus on finding the right solution for each case. You will constantly interact with other departments within the company as well as third parties.

Key responsibilities

• Ensure accurate and timely logging of all work requests, issues and problems received from merchants via phone or email
• Perform new account setup and configuration for merchants within agreed service levels and maintain / update existing accounts
• Responsible for daily actioning of Chargebacks and Dispute processing requests within industry-stipulated timeframes using established corporate guidelines and processes
• Action all merchant / partner requests within defined response times and agreed service levels to achieve superior-quality customer service
• Provide first- level operational support to merchants and partners via phone and email and log and escalate technical issues to internal teams as required
• Identify, drive and document the problem resolution and troubleshooting process for all operational issues with help from key stakeholders
• Timely reporting, referral, follow-up and escalation of internal and external merchant issues to minimize disruption to service and overall impact to Merchant Warrior merchants
• Provide consultative servicing to meet merchant and company objectives and foster positive relationships with the merchant community, business partners and internal departments
• Keep up to date with new MW product/service enhancements as well as internal system and process updates to ensure currency
• Communicate clearly to merchants/partners about new product features and articulate product/system functionality of existing MW solutions through experience gained over time and/or on-the-job training
• Provide regular updates to merchants on the progress of queries, requests or issues and manage expectations
• Proactively contact merchant groups and continue to improve the relationship with those merchants
• Responsible for accuracy of communication, data and reports provided to merchants and partners
• Provide support for onboarding activities, as required
• Raise inconsistencies and problems with business processes to improve overall efficiency and productivity
• Proactive contribution towards achieving team targets/KPIs
• Adherence to Merchant Warrior policies, procedures and corporate culture

Job Requirements

Desired Experience & Knowledge

• 2-3+ years of experience in Customer Service & Technical support, with prior experience gained in the Payments ecosystem (Payment Processors/Payment Facilitators/Payment Gateways, Acquiring banks (Merchant Onboarding/Support teams), Fintechs or Payment schemes like VISA, Mastercard, AMEX etc)
• Preferably from a Finance (Fintech) CS-TS background, desired but not required
• Some familiarity with Payments Industry terminology and Merchant Acquiring processes is an advantage
• Basic comprehension of online payments/ ecommerce/ Payment Gateways etc
• You will be assigned to a mentor who will assist and provide you on the job training
• Other soft skill requirements:
• Strong work ethic – a \'Can do\' attitude and keen to bring a high level of enthusiasm to work
• Excellent customer service skills and happy to engage with customers over the phone and email with a genuine interest in customer satisfaction
• Advanced verbal and written communication skills
• Advanced negotiation and conflict resolution skills
• High attention to detail with minimal errors during merchant/ partner account configuration and other daily work tasks
• Self-driven and enjoy investigating issues, troubleshooting problems and finding resolutions
• Motivated learner interested in the Payments industry and wanting to constantly learn about new and evolving paradigms in Payments
• Excellent time management, decision-making and prioritisation skills
• Good computer skills including Microsoft Office suite of applications, Adobe Acrobat
• Familiarity with Deskpro helpdesk software and/or Sharepoint contentmanagement systems is not mandatory but advantageous

Medical Biller/ Accounts Receivable Specialist - Virtual Assistant

Posted 9 days ago

Job Description

Permanent

This is a remote position.

Virtual Rockstar is hiring a Medical Biller / Accounts Receivable Specialist on behalf of a long-standing non-profit educational therapeutic agency based in Kansas City, Missouri.

This role combines full-cycle medical billing with accounts receivable (AR) management. In addition, some administrative support tasks will be included as time allows.

The ideal candidate is detail-oriented, proactive, and communicative, with solid knowledge of billing practices, AR processes, and compliance standards.

About Our Client:

This is a remote position.

Virtual Rockstar is hiring a Medical Biller / Accounts Receivable Specialist on behalf of a long-standing non-profit educational therapeutic agency based in Kansas City, Missouri.

This role combines full-cycle medical billing with accounts receivable (AR) management. In addition, some administrative support tasks will be included as time allows.

The ideal candidate is detail-oriented, proactive, and communicative, with solid knowledge of billing practices, AR processes, and compliance standards.

About Our Client:

For over 70 years, this organization has served children with visual impairments—including those with multiple disabilities—and their families. Their mission is to prepare children with visual impairments to reach their highest potential in the sighted world.

The organization’s culture emphasizes compassion, growth mindset, belonging, and excellence. Team members embody a strong sense of service, adaptability, and collaboration while continuously evolving to meet the needs of families and the community.

Responsibilities

Medical Billing

• Collect and enter patient demographics, insurance, and referral details into EMR (Practice Perfect).
• Verify insurance eligibility and benefits (primary and secondary).
• Confirm and obtain prior authorizations as needed.
• Enter charges accurately using CPT, HCPCS, and ICD-10 codes.
• Submit electronic and paper claims to payers, ensuring compliance with deadlines.
• Monitor claim batches for acceptance or rejection.

Payment Posting & Accounts Receivable

• Post insurance and patient payments; reconcile with remittance advice (ERA/EOB).
• Apply contractual adjustments; identify and follow up on underpayments.
• Track aging reports; follow up promptly on unpaid or denied claims.
• Contact payers for claim status inquiries and resubmit corrected claims.

Denial Management & Corrections

• Research and resolve claim denials or discrepancies.
• Correct and resubmit claims with missing or inaccurate data.
• File appeals when appropriate and monitor denial trends.

Patient Billing & Collections

• Generate and send patient statements.
• Respond to billing inquiries and explain balances.
• Set up payment plans; escalate overdue accounts per policy.

Accounts Receivable Specialist Duties

• Prepare, review, and submit accurate invoices for services rendered.
• Apply payments to client accounts in a timely and precise manner.
• Monitor unpaid balances; work with payors to resolve outstanding issues.
• Support monthly and year-end financial close processes by gathering and reporting data.
• Organize and maintain records in compliance with accounting standards and internal controls.
• Participate in projects aimed at streamlining billing and AR processes.
• Conduct collection activities, including follow-up calls and emails.
• Respond to internal and external inquiries related to billing and financial matters.

Administrative Assistant Duties (as time allows)

• Assist with donor gift recording, acknowledgement, and reconciliation.
• Audit service provider mileage weekly and at month-end.

Requirements

Proven experience in medical billing and accounts receivable management.

Knowledge of insurance verification, authorizations, denial management, and AR workflows.

Proficiency with Practice Perfect (EMR) and Microsoft Office Suite (Excel, Word, Outlook, Teams).

Experience with QuickBooks is required.

Strong communication and organizational skills.

Ability to work independently, prioritize tasks, and meet deadlines.

Resourceful, detail-oriented, and problem-solving mindset.

Benefits

• Competitive salary commensurate with experience.
• Opportunities for professional development and growth.
• Work in a dynamic and supportive team environment.
• Make a meaningful impact by helping to build and strengthen families in the Philippines.

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