Entry Level IT Support Analyst
3 days ago
Qualifications & Skills
- Amenable to work in the office 5x a week including holidays.
- Amenable to work in a shifting schedule and in office.
- Manage calls from internal staff via telephone, email, chat regarding IT issues and questions and adhere to standard KPIs
- Gather and record all relevant issue details to submit for second level support when needed
- Very good communication skill (Voice, email and chat)
- Communicate progress in a timely manner and manage frustrated callers with calm demeanor
- Provide basic assistance in MS Office applications (Word, Excel, Outlook, PowerPoint)
- Provide basic assistance on Citrix session, VPN connectivity and hardware related issues
- Experience with scheduling (Tidal, Maestro, Control M etc.) applications a plus.
- Experience with FTP/SFTP (MoveIt, Filezilla, etc.) transfer protocols
- MoveIT Admin experience is a plus
- Run scheduled and requested jobs on all systems to meet Service level commitment
- Modify / Administer the Enterprise Scheduling System as required
- Create knowledgebase articles when new information is learned
- Must be a graduate of any IT related course.
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