Retail & Education Manager

11 hours ago

Metro Manila Philippines L'Oréal Full time

Overview Retail & Education Manager role at L’Oréal. Join to apply for this opportunity. What will you do? As a Retail & Education Manager , you will report to the Head of Retail & Education & Consumer Engagement . Ensure the sellout results, market share, retail KPIs when available and Retail Excellence (Mystery Shopper result, individual evaluation of BAs), and retention of the team including trainers and beauty advisors Ensure Retail Excellence at the POS, define specific Retail and Education action plans to consumers to guarantee brand image at the POS in connection with relevant departments (e.g. Marketing, Commercial, Merchandising) Improve BAs efficiency in the POS, coordinate and follow up Bas Individual Evaluation on objective criteria to assess 3 expertise: Brand - Products / Sales / Retail & Service Oversee BA population on recruiting, on-boarding and retention plans Coach, motivate and develop counter/store managers. Take corrective measures to strengthen their performances Plan and execute monthly product and service training. Prepare training decks and learning materials for onboarding, new product training, NPS, CX training and specific BA development trainings Implement and ensure the success of Beauty Tech tools and education related programs for BA Responsible for conducting workshop and training talent pools to take part in livestreaming Manage customer complaints and respond to inquiries from customers about product usage, ingredients, and so on Follow up and analyze Mystery Shoppers Results and analyze sales counters and make recommendations Manage Budget of Retail and Education per brand in their training costs (trips, gifts, uniforms…) and training tools Who are we looking for? 6-8 years’ work experience in beauty education and retail/luxury environment Strong communication and organizational skills Strong commercial acumen Strong people management skills Analytical skills and capacity to identify opportunities and propose action plans High sense of service L’Oréal Competencies Innovator Strategist People Developer Integrator Entrepreneur L’Oréal is committed to building a diverse environment and is proud to be an equal opportunity employer. L’Oréal closely prohibits discrimination against any employee or applicant for employment because of the individual’s race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability or any other characteristic protected by law. Seniority level Not Applicable Employment type Full-time Job function Sales, Distribution, and Customer Service Industries Manufacturing and Personal Care Product Manufacturing Referrals increase your chances of interviewing at L'Oréal by 2x #J-18808-Ljbffr

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