Business Process Senior Associate

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses
• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
• Retirement savings benefit
• Rewarding culture that values wellness and well-being
• Performance Bonus
• Global network of industry experts
• Extensive training resources

Job Description:

We’re looking for a Business Process Senior Associateto join our team at MBPS. The ideal candidate will be responsible for executing and optimizing various business processes, ensuring efficiency, accuracy, and compliance. This role requires strong analytical skills, attention to detail, proficient typing speed, and the ability to work collaboratively in a fast-paced environment.

Key Responsibilities:

• Analyze and process requests in accordance with the established processing guidelines and Standard Operating Procedures (SOPs).
• Complete all requests and transactions efficiently and accurately to meet the Service Level Agreement set by management and the Business Unit.
• Handle the team's core work types and other Business Continuity Plan (BCP) work types including but not limited to:
• Indexing, Money In Worktypes, and Money Out Worktypes
• Provide QC support for the trained work types if needed.
• Handle AWD Reports for Orphan Sources and Incorrect Queue.
• Such other duties and functions as assigned by Operations Management.

Qualifications:

Edu cation & Experience: Bachelor's degree in business or finance preferred; experience as a process associate or similar role is advantageous.

Skills: Strong analytical and problem-solving abilities, high attention to detail, minimum typing speed of 40 WPM with 95% accuracy, and good communication skills; proficiency in Microsoft Office is preferred.

Work Schedule Flexibility: Willingness to work fixed night shifts, weekends, and Philippine holidays as needed; must be open to a hybrid setup (3 days on-site, 2 days from home) and on-site work during training.

Accuracy & Precision: High level of accuracy in handling financial transactions and interpreting data to process requests accurately.

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Working Arrangement