Business Process Senior Associate

2 weeks ago

Quezon, Philippines Manulife Full time

We’re looking for a Business Process Senior Associate to join our Insurance Operations at MBPS. In this role, you are responsible for the planning, administering, executing, and communicating information in a non-voice environment to support insurance policy services, claims processing and underwriting in an insurance outsourcing domain. This role maintains and updates records and databases in accordance with prescribed formats and system requirements.

Position Responsibilities:
  • Review and validate New issue requests, communicate inquiries and additional information to CSS.
  • Coordinate data traffic of policy information within the external vendors, Regional Group Offices representatives, analysts, and underwriters
  • Collaborate with other Manulife teams to complete set-up request
  • Initiate billing, publications and ID printing and coordinates mailing instructions to courier
  • Perform quality assurance to ensure set-up accuracy
  • Activates policy profile for the use in claims, underwriting, sales and billing
Required Qualifications:
  • Open for fresh graduates, though preference will be given to candidates with at least one year of relevant work experience in a professional setting.
  • Candidates with experience in back-office operations or administrative roles are highly desirable. This includes familiarity with office management tasks, data entry, document handling, and providing general support to ensure efficient office operations.
  • A bachelor's degree in any field is required.
  • Amenable for fixed night shift.
Preferred Qualifications:
  • Proficiency in Microsoft tools
  • Demonstrates effective communication skills, both verbal and written, with the ability to clearly convey information and ideas to diverse audiences.
  • Ability to apply critical thinking and problem-solving skills in a work environment.
About the Company:

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.

Equal Opportunity Employer:

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

Working Arrangement: Hybrid

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