
Cluster Head
10 hours ago
Key Responsibilities:
1. Operational Management
- Oversee day-to-day operations of all properties within the cluster to ensure high standards of service and management.
- Implement and enforce company policies, procedures, and best practices across all sites.
2. Team Leadership
- Lead and mentor property managers and staff, providing guidance and support to enhance team performance and professional development.
- Foster a positive and collaborative work environment, encouraging open communication and teamwork.
3. Financial Oversight
- Prepare and manage annual budgets for each property, ensuring financial goals are achieved.
- Monitor property performance through financial analysis and KPI tracking; make recommendations for improvements as needed.
4. Client and Stakeholder Relations
- Develop and maintain strong relationships with property owners, tenants, and stakeholders.
- Address tenant concerns and complaints, ensuring timely resolution and maintaining high levels of tenant satisfaction.
5. Business Development
- Identify opportunities to increase occupancy rates and revenue across properties.
- Collaborate with the sales and marketing teams to promote properties and attract potential tenants.
6. Compliance and Risk Management
- Ensure all properties comply with local, as well as company policies.
- Conduct regular property inspections to evaluate condition and compliance, implementing corrective actions as necessary.
7. Reporting and Analysis
- Prepare and present regular reports to senior management regarding property performance, financial status, and operational challenges.
- Analyze data and trends to develop strategic initiatives for improving overall cluster performance.
8. Project Management
- Oversee property improvement projects, renovations, and capital expenditures, ensuring timely completion and adherence to budgets.
- Collaborate with contractors, vendors, and other external partners as needed for project success.
Qualifications:
Education:
Bachelor’s degree in Business Administration, Real Estate Management, Property Management, or a related field; a License and Master’s degree is a plus.
Experience:
- Minimum 7-10 years of experience in property management, with at least 3-5 years in a leadership role.
- Proven experience managing multiple properties or in a similar cluster management capacity.
- Skills:
- Exceptional leadership and team management skills.
- Strong financial acumen and analytical skills.
- Excellent communication, negotiation, and interpersonal skills.
- Proficient in property management software and Microsoft Office Suite.
Personal Attributes:
- Strategic thinker with a problem-solving mindset and the ability to make informed decisions quickly.
- Strong organizational skills with the ability to manage multiple projects and priorities effectively.
- Results-oriented with a focus on continuous improvement and operational excellence.
Working Conditions:
- Office environment with regular onsite visits to managed properties; may require some travel.
- Flexibility in hours may be necessary to accommodate property needs and meetings.
Salary & Benefits:
- Competitive salary based on experience.
- Performance-based bonus structure.
- Comprehensive benefits package, including HMO, Vacation and Sick Leaves, and Office Perks
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