Level 2 Technical Support
24 hours ago
Share Job Description We’re Hiring: Level 2 Technical Support Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered We are currently on the lookout for a Level 2 Technical Support to join our team at Cloudstaff, the #1 workplace everywhere Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant Role : Level 2 Technical Support Work Arrangement : Work from Office Schedule : Morning Shift Filters Help Desk calls and provides basic support and troubleshooting. Responsibilities and Duties: Maintenance and monitoring of computer networks and systems. Logging the queries of customers and employees. Analysis of call logs in order to discover any underlying issues or trends. Diagnosing and solving hardware or software faults. Testing and evaluating new technology. Performing electrical safety checks on the company’s computer equipment. Responding to call-outs in a timely fashion. Following instructions, either written or in diagram form, in order to set up a system or fix a fault. Qualification and requirements: Prefer Immediate staff Probably need a voip phone, they can ship one up if needed Candidate needs to be flexible re occasional Saturday morning work (take time off in lieu the following week) They also want someone who wants to grow, Platypus will pay for external training courses (assuming the staff do the training in their own time) Have experience at various software. Ie O365, Microsoft AD Microsoft certifications: MS-900 ,MD-102 , andMS-102 (must be completed). Minimum of2 years of hands-on experience applying these certifications in a professional environment. Perks & Benefits (Work From Office/Hybrid): Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment Flexible leave credits which may be used for vacation, emergency and sick leaves Superb and exciting Mid-Year Parties – with items to give away and cash prizes Endless opportunities for career advancement Exclusive ATM inside the office for employee's convenience Annual Performance Review with Salary Increase We set you up for success with a company-provided PC/Laptop and fiber internet connection Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays Top notch workplace with first class VIP lounge and game rooms Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues International career growth and connections Unlimited cash incentives for hired referrals Mental Wellness Employee Assistance program through Lifeworks In-house psychiatrist available to support employees' well-being Become part of the Employee Share Units program Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc. Working Location If the position requires you to work overseas, please be vigilant and beware of fraud. If you encounter an employer who has the following actions during your job search, please report it immediately withholds your ID, requires you to provide a guarantee or collects property, #J-18808-Ljbffr
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