Level 2 Automation Engineer
2 weeks ago
Roles and Responsibilities
- Develop in-house automations to support and assist the Helpdesk Team (e.g., Pia, ConnectWise RPA, Power Automate, PowerShell)
- Create clear documentation for automations and their implementation
- Deliver client-facing automation projects focused on the Microsoft Power Platform
- Accurately identify the root cause of issues and communicate professionally with clients
- Manage projects end-to-end while coordinating effectively with team members
- Monitor and respond to client issues promptly, ensuring SLA standards are met
Required Experience
- Experience working with automation tools and scripting (Power Automate, PowerShell, etc.)
- Background in supporting or developing solutions for IT service environments
Minimum Qualifications
- Bachelor's degree in IT, Computer Science, or a related field
- At least 1–2 years of experience in a technical support or automation-focused role
A Successful Candidate Must Have
- Strong problem-solving and troubleshooting skills
- Excellent communication and teamwork abilities
Proficient With
- Microsoft Power Platform, PowerShell, YAML
- ConnectWise suite (Manage, Automate, RPA)
Experience Advantage
- Experience working in a Managed Services Provider (MSP) environment
- Familiarity with best practices in ITIL, cybersecurity, or change management processes
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