CSR - Fraud / Collections - Taguig

1 week ago

Bonifacio Global Metro Manila, Philippines Private Advertiser Full time ₱800,000 - ₱1,200,000 per year

BASIC QUALIFICATIONS:

· High School Diploma or its equivalent

· With or without call center/BPO experience

· Good command of English communication skills.

Collection CSR Responsibilities

· Contact customers regarding overdue accounts via phone, email, or chat

· Negotiate payment arrangements and assist in setting up payment plans

· Record and update account information accurately in the system

· Educate customers on billing details, due dates, and payment options

· Escalate unresolved or high-risk accounts to the appropriate department

· Achieve daily or monthly collection targets and maintain call quality standards

· Handle customer objections professionally and maintain positive rapport

· Ensure compliance with data privacy and collection policies

Fraud CSR Responsibilities

· Review and verify customer information to detect potential fraudulent activity

· Investigate suspicious transactions or account behavior promptly

· Communicate with customers to validate account usage and prevent fraud losses

· Report confirmed or suspected fraud cases to the fraud prevention team

· Maintain accurate and detailed case documentation

· Educate customers on fraud protection practices and account security

· Follow company policies, compliance guidelines, and confidentiality standards

· Collaborate with internal teams to resolve fraud-related disputes quickly

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