Specialist - Fraud, Collections, Retail & Card Services – Taguig

2 days ago

Manila, National Capital Region, Philippines JPMorganChase Full time ₱150,000 - ₱250,000 per year
Description

At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Account Specialist's work is creative, exciting, and different every day.

As a Customer Service Specialist within the Customer Support Team, you are responsible for providing outstanding service to our customers by providing timely resolutions to their queries.  

Job Responsibilities

  • Works in a call center environment that requires 100% phone-based customer interaction
  • Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
  • Communicate with customers in a metrics-driven environment
  • Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
  • Take ownership of each customer interaction while treating them with respect and responding with empathy
  • Work both independently and in a team environment
  • Abide by all applicable regulatory and departmental practices and procedures

Required qualifications, capabilities, and skills:

  • Computer experience required, utilizing multiple computer applications in a Windows-based environment
  • Completed at least 2 years in college or, Completed the K-12 Curriculum or,
  • High school graduate with 1 year customer-interfacing work experience or,
  • Completed a 2-year vocational/certificate course with 1 year customer-interfacing work experience

Preferred qualifications, capabilities, and skills

  • Ability to multitask using a computer and simultaneously provide customer support
  • Comfortable in a fast-paced, consistently changing environment
  • Previous experience working in a Hospitality, Restaurant or Retail industry
  • Have a passion for helping people by solving problems, presenting, and explaining solutions

Work Schedule:

Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends, or night shifts/US-friendly shifts. Specific schedule information will be provided by the Recruiter. 

This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.

  • Specialist - Fraud, Collections, Retail & Card Services – Taguig

    2 weeks ago

    Manila, National Capital Region, Philippines JPMorganChase Full time ₱250,000 - ₱500,000 per year

    Job DescriptionAt JPMorganChase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Account Specialist's work is creative, exciting, and different every day.As a Call Center Customer Service Specialist within the Fraud Collections Retails & Card Services team, you will be...

  • Specialist - Fraud, Collections, Retail & Card Services - Taguig

    1 week ago

    Manila, National Capital Region, Philippines JPMorganChase Full time ₱1,200,000 - ₱2,400,000 per year

    JOB DESCRIPTIONAt Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Account Specialist's work is creative, exciting, and different every day.As a Call Center Customer Service Specialist within Fraud, Collections, Retail & Card Services at Chase, you will deliver...

  • Billing and Collection Specialist

    1 week ago

    Manila, National Capital Region, Philippines Chargeflow Full time ₱1,500,000 - ₱3,000,000 per year

    Welcome to ChargeflowChargeflow is at the forefront of fintech + AI innovation, backed by leading venture capital firms. Our mission is to build a fraud-free global commerce ecosystem by leveraging the newest technology, freeing online businesses to focus on their core ideas and growth. We are building the future, and we need you to help shape it.Who We're...

  • Fraud Specialist

    1 week ago

    Manila, National Capital Region, Philippines Hire Overseas Full time ₱1,200,000 - ₱2,400,000 per year

    We're looking for a detail-oriented Fraud Specialist to help ensure the integrity of our platform. In this role, you'll review and analyze call recordings to identify fraudulent activity—such as fake or manipulated conversations—and safeguard the accuracy and trustworthiness of the data we provide.This is an excellent opportunity for someone with strong...

  • Fraud Operations Team Lead

    2 days ago

    Manila, National Capital Region, Philippines Monee Full time ₱1,200,000 - ₱2,400,000 per year

    Job DescriptionLead a team of agents responsible for performing in-depth investigation on suspicious activities/accounts.Lead a team of agents responsible for performing in-depth investigation on suspicious activities/accounts/cards.Prepare Fraud Investigation Reports.Liaise with victims of fraud, law enforcement agencies, and court officials when a civil or...

  • Collections (Retail/B2C) Process Trainer

    2 days ago

    Manila, National Capital Region, Philippines Capgemini Full time ₱2,000,000 - ₱2,500,000 per year

    Job Description The Collection Trainer designs, delivers, and evaluates training programs for new and existing debt collection team member. This role helps all team members to be equipped with the knowledge, skills, and tools necessary to perform their roles effectively, ethically, and in compliance with regulatory standards.Mentioned below are key...

  • Collections (Retail/B2C) Process Trainer

    8 hours ago

    Manila, National Capital Region, Philippines Capgemini Engineering Full time ₱1,200,000 - ₱2,400,000 per year

    Job DescriptionThe Collection Trainer designs, delivers, and evaluates training programs for new and existing debt collection team member. This role helps all team members to be equipped with the knowledge, skills, and tools necessary to perform their roles effectively, ethically, and in compliance with regulatory standards.Mentioned below are key...

  • Retail Specialist

    2 days ago

    Manila, National Capital Region, Philippines Veltravo Full time ₱300,000 - ₱450,000 per year

    Role DescriptionThis is a full-time, on-site role for a Retail Specialist, based in Metro Manila. The Retail Specialist will be responsible for assisting customers, promoting and selling products, ensuring customer satisfaction, and providing top-notch customer service. Daily tasks include understanding and demonstrating product knowledge, maintaining store...

  • Card Processor

    2 weeks ago

    Manila, National Capital Region, Philippines Asticom Technology Inc Full time ₱150,000 - ₱250,000 per year

    Facilitate Concessionary Card Applications:5.5 Assist eligible applicants (Senior Citizens, Students, and PWDs) with data capturing anddocument validation.5.6 Ensure proper documentation and verification in compliance with relevant policies.● On-Site Card Printing:o Print physical concessionary cards on the same day of application.o Ensure print quality,...

  • Corporate Card Administrator

    1 week ago

    Manila, National Capital Region, Philippines Stagwell Global Full time ₱400,000 - ₱800,000 per year

    About UsStagwell empowers talented, passionate, and creative leaders with a vision to deliver breakthrough ideas on behalf of the world's most ambitious clients.We believe that the differences among us fuel innovation and drive us to achieve extraordinary results. We take great pride in a work force with rich diversity of age, race, ethnicity, gender,...