(Fresh Graduates) Specialist

1 week ago


Metro Manila Philippines JPMorganChase Full time

Join JPMorgan Chase as a Call Center Customer Service Specialist, focusing on fraud investigations and customer solutions. Your Role: Key responsibilities include: Working in a call center environment with 100% phone-based customer interaction. Demonstrating excellent communication, negotiation, and decision‑making skills. Communicating with customers in a metrics-driven environment. Navigating multiple technologies with adaptability in a fast‑paced setting. Taking ownership of customer interactions with respect and empathy. Working independently and in a team environment. Abiding by all applicable regulatory and departmental practices and procedures. About You: Candidates should possess the following qualifications: Computer experience with multiple applications in a Windows‑based environment. Completed at least 2 years in college, or the K‑12 Curriculum, or high school graduate with 1 year of customer‑interfacing work experience, or a 2‑year vocational/certificate course with 1 year of customer‑interfacing work experience. Ability to multitask using a computer while providing customer support. Comfort in a fast‑paced, consistently changing environment. Previous experience in Hospitality, Restaurant, or Retail industry. Passion for helping people by solving problems and explaining solutions. Candidates must be willing to work schedules during operating hours, including evenings, weekends, or night shifts. Specific schedule information will be provided by the Recruiter. Compensation & Benefits: J.P. Morgan Philippines typically offers competitive salaries, health insurance, retirement plans, and performance bonuses for similar roles. Training & Development: This position requires attendance at scheduled trainings, which may not coincide with regular hours, offering opportunities for skill enhancement and professional growth. Career Progression: Opportunities for career advancement are available, allowing for growth within the Fraud Collections Retail & Card Services team. How to Apply: Submit your application through the link from the company portal, ensuring all required information is included. This job may close before the stated closing date, you are encouraged to apply as soon as possible. #J-18808-Ljbffr



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