Help Desk Team Lead

The Service Desk Lead oversees the day-to-day operations of the SSI IT Service Desk, with the primary goal of ensuring timely and efficient resolution of user issues and requests.The role makes decisions about the coordination of the team's day-to-day activities to ensure deadlines and service levels are met.Provide guidance, training, and support to Service...

Position: Help Desk SupportLocation: Makati CityThe Help Desk Support will serve as the first point of contact for clients' inquiries and concerns related to Life Insurance, HMO/Medical benefits, and Personal Accident Insurance. This role ensures timely resolution, accurate information dissemination, and efficient coordination with providers and internal...

Position: Help Desk SupportLocation: Makati CityThe Help Desk Support will serve as the first point of contact for clients' inquiries and concerns related to Life Insurance, HMO/Medical benefits, and Personal Accident Insurance. This role ensures timely resolution, accurate information dissemination, and efficient coordination with providers and internal...

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced,...

Job OverviewWe are seeking a Help Desk Expert to join our team. The ideal candidate will be responsible for providing exceptional customer support and resolving technical issues in a timely and professional manner.Key ResponsibilitiesProvide assistance to customers via phone, email, or chat, responding to inquiries and resolving complaints regarding client...

Job Description:The Technical Support Specialist will be a vital member of our Support team, providing assistance to customers and colleagues by delivering solutions. This role reports to a Technical Team Lead.This position requires excellent interpersonal skills, including patiently communicating complex issues in time-sensitive...

Driven by the passion to improve quality of people's lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively. As an IT Support Team Lead, you will...

ResponsibilitiesProviding technical support to teams within the organization when requiredResolve customers' enquiries or issues upon escalation from internal and external source, ensuring proper follow-up to the final closure.Maintaining and updating technical documents and proceduresIdentifying and resolving system issuesPerform daily system monitoring,...

Start Date: January 2025 Job Description Join Intelligent Technical Solutions, a dynamic and growing company, as our IT Help Desk Technician. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive...

Customer Experience RepresentativeWe're looking for a skilled and motivated individual to join our Customer Experience team. This role will involve gathering information from customers, ensuring their continued support and success after implementing our Employment Hero HR product.Key ResponsibilitiesRespond to and resolve customer tickets, calls and queries...