Help Desk Team Lead

9 hours ago

Makati, Philippines Cartrack Full time

Cartrack Makati, National Capital Region, Philippines Overview Join to apply for the Help Desk Team Lead role at Cartrack . Responsibilities Providing technical support to teams within the organization when required Resolve customers’ enquiries or issues upon escalation from internal and external source, ensuring proper follow-up to the final closure. Maintaining and updating technical documents and procedures Identifying and resolving system issues Perform daily system monitoring, verifying integrity and availability of Cartrack’s application Perform daily post installation/ QA validation Review systems and application logs for remote diagnostic of field devices Provide training and assistance to users of Cartrack application systems Provide on-site field support and installation Verify completion of scheduled jobs Internal IT support Requirements Diploma or Degree in Electrical, Electronic and Telecommunications Engineering with outstanding academic performance or equivalent industry experience Minimum 3 years of experience in the IT service industry Proficient in English Excellent communication and interpersonal skills Hands-on and a positive attitude Technically independent with good initiative Strong analytical problem-solving skills with an out-of-box approach in providing solutions Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Software Development #J-18808-Ljbffr

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