(Morning Shift) Customer Service Support Specialist

5 days ago

Quezon City, Philippines CPI Management Services Full time

About the role As a (Morning Shift) Customer Service Support Specialist at CPI Management Services, you will play a key role in delivering exceptional customer service to our clients. In this full‑time position based in Quezon City Metro Manila, you will be responsible for handling inbound calls, addressing customer inquiries, and providing timely resolutions. Your excellent communication skills and passion for providing outstanding service will be crucial in this dynamic and rewarding role. What you'll be doing Responding to inbound customer calls in a professional and courteous manner Troubleshooting and resolving customer issues efficiently Updating customer records and documenting interactions Identifying opportunities to enhance the customer experience Collaborating with cross‑functional teams to ensure seamless service delivery Adhering to performance metrics and quality standards What we’re looking for At least 1 year of experience in a customer service or call centre role Excellent communication skills, both verbal and written, in English and Filipino Strong problem‑solving and analytical abilities Proficiency in using computers and relevant software applications A customer‑centric mindset and a genuine desire to help others Flexibility to work in a fast‑paced, dynamic environment What we offer Competitive salary and performance‑based bonuses Comprehensive medical and health insurance coverage Opportunities for career advancement and professional development A collaborative and inclusive workplace culture Flexible working arrangements to support work‑life balance About us CPI Management Services is a leading provider of customer service and business process outsourcing solutions. With a strong presence in the Asia‑Pacific region, we partner with organisations across various industries to deliver exceptional customer experiences. Our commitment to innovation, teamwork, and continuous improvement has earned us a reputation as a trusted and reliable partner. If you are passionate about customer service and looking to join a dynamic and growing organisation, we encourage you to apply for this role. #J-18808-Ljbffr

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