It Service Desk Analyst

2 weeks ago

Metro Manila Philippines Buscojobs Full time

IT Service Desk Analyst - Muntinlupa City, NCR

Posted today

Location: Makati, National Capital Region (note: multiple postings present in the original)

Description: OpenText – The Information Company seeks to provide production monitoring of data, perform error analysis, and serve as the customer contact for usage, functionality, and problems encountered with OpenText products and services.

  • Provide technical support, respond to case service levels, provide production support, analyze issues, resolve issues, and notify customers. Recreate customer issues and escalate as needed.
  • Work cross-functionally within the organization to deliver quality, satisfaction, and resolutions; contribute ideas for knowledge base content.
  • Perform additional duties or projects as assigned, which may require on-call and weekend rotation.

Requirements:

  • Experience with Unix/Linux and Windows operating systems.
  • Experience with databases (SQL, Oracle).
  • Experience with Active Directory.
  • EDI knowledge is preferred.
  • Strong English communication skills; ability to deliver technical solutions to customers, including those who may not be EDI-savvy.

Notes: Global vaccination policy may apply; equal opportunity employer; regional eligibility notices may apply.

Technical Support Representative

Location: Various (Taguig, Makati, Mandaluyong) within National Capital Region; postings from Gratitude Inc.

Overview: Technical Support Representatives field customer inquiries and provide solutions to create excellent customer experiences. Work in a collaborative environment with opportunities for growth.

Responsibilities:

  • Provide excellent customer service through active listening.
  • Handle confidential customer information securely.
  • Aim to resolve issues on first contact; proactive communication with customers.

Qualifications:

  • Filipino citizen or equivalent legal status.
  • Strong English communication skills (oral and written).
  • Strong logical and problem-solving skills; ability to work various shifts.
  • Experience with Windows OS; good organization and prioritization.
  • TP/region code indicates office location (e.g., PRNQE, TGG, MKTI, Manda).

Job details vary by posting and may include salary ranges (e.g., Php22,000–Php24,000/month), benefits (flexible schedule, paid training, raises), and COVID-19 considerations; some postings indicate Work From Home options with equipment provided and rotatings shifts.

Technical Support Manager

Location: Mandaluyong, NCR; Gratitude Inc.

Overview: Service Supervisor responsible for upkeep of company assets, on-site and remote implementations, and reporting outputs. Roles include remote/on-site hardware and software installation, maintenance, and documentation, with team management responsibilities.

Requirements:

  • Computer/IT-related degree or equivalent training.
  • Experience in remote and on-site technical support; hardware/software installation and configuration.
  • Minimum 7 years experience; team management; willingness to work onsite in Ortigas and perform field work.

Note: Some postings indicate location-specific qualifiers and that applicants from certain regions may be restricted.

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