Telesales Manager

Workplace is a leading facilities management company in the UK, providing comprehensive services to enhance and maintain commercial spaces. We specialise in self-delivered commercial cleaning services while offering a full spectrum of facility support services through our trusted partnerships. Functions/Responsibilities To manage, support and motivate the New Business Team to prioritise and develop the highest quality target business leads to achieve and exceed sales targets To produce reports and analysis on the leads data via Salesforce/Outreach Provide regular reporting and insights at meetings and to senior management Recruitment support in selecting & interviewing candidates for future positions Monitor and analyse trends, client portfolio, relevant markets, and innovation opportunities to identify new business opportunities Identify ideal and current clients, core business, the key services we offer and the industries/areas to target for future business Collaborate with the sales team to execute follow-up strategies, including email campaigns and client communications. Cold/warm outreach to qualify sales leads. Work with the sales team to ensure marketing efforts align with sales goals, enabling a cohesive approach to lead generation and conversion. Develop sales organisation, processes and communication to increase sales team’s efficiency and campaign power Create detailed market intelligence reports to inform business strategy Design & Implement sales strategies based on business requirements. Setting weekly and monthly sales targets ensuring they are met by all team members. Keeping up to date with the latest industry trends and developments Develop and maintain sales forecasting models Prepare and present comprehensive performance reports to senior management Analyse campaign performance metrics and implement improvements based on results Systems Update and Reporting To maintain and update Outreach/Salesforce accurately and in accordance with the data protection requirements. To carry out data cleaning to provide accurate information and support for marketing campaigns and to increase new business opportunities. Analyse sales data and market trends to identify growth opportunities Provide detailed analysis of campaign effectiveness Develop and maintain sales forecasting models Team Development Collaborate with the team and with other departments and divisions within the organisation to identify any process improvements and improve standards, efficiency and profitability. Foster a culture of continuous improvement and data-driven decision making Support career progression within the team Required Skills & Qualifications 3+ years of experience in a telesales enablement role, preferably in service industry 3+ years of experience in managing and directing a New Business Team Knowledge of Salesforce and Outreach systems and LinkedIn Navigator Experience in planning and implementing sales strategies Ability to write and present data driven and analytical reports at Senior Management level Strong analytical and data interpretation skills Strong understanding of email campaign strategy and execution Team leadership and development experience Desired Qualifications Experience in service industry or related industry (B2B) Data analytics qualifications or demonstrated expertise Professional sales management certifications Strategic thinking and planning Performance management Market analysis and trend interpretation Process innovation Team development and coaching What We Offer Senior management position in a growing organisation Opportunity to shape business development strategy Competitive compensation package including performance bonuses Modern work environment and tools Access to leading market analysis and research tools Our Values Commitment to sustainability and environmental stewardship Focus on health and safety Dedication to innovation and technological advancement Emphasis on diversity, equity, and inclusão Customer-centric approach to service delivery Workplace is an equal opportunity employer and welcomes applications from all qualified individuals. We are committed to maintaining a diverse and inclusive workplace where everyone can thrive. #J-18808-Ljbffr