Telesales Account Manager II

Accountabilities:

• Meet or exceed monthly and annual sales goals

• Identify and target revenue/growth opportunities within an assigned territory/set of accounts; develop and implement a detailed strategic sales plan to demonstrate how to maximize those revenue opportunities

• Meet telesales team objectives including call rates, conversion rates, campaign deadlines, lead qualification, customer data management and revenue targets.

• Effectively identify and develop qualified sales opportunities to develop a sales pipeline using prescribed sales methodology

• Identify key contacts and decision makers within a customer organization and develops strong relationships with those contacts

• Own the relationship with the customer and is responsible for the overall health/status of the relationship

• Demonstrates an in-depth understanding of LexisNexis products, content and solutions including the ability to articulate competitive differentiators and our value proposition

• Effectively build, manage, and close sales pipeline

• Efficiently manage a portfolio of customers to optimize client satisfaction, engagement, and retention

• Enter and upload customer information into and relevant CRM databases

• Keep records of sales and note useful information

• Collaborate with global staff on sales opportunities, leveraging senior sales team experience to maximize deal potential where applicable.

Skills and Behaviors

• A natural on the phone and comfortable, to have high in-depth business discussions with senior decision makers

• Highly self-motivated, energetic individual who builds strong relationships quickly

• Strong focus on solution sales and selling on value

• Commercially minded with a strong motivation to succeed in a high performing sales team

• Flexible and adaptable to meet the needs of the changing market, our customers and the business

• Great negotiation and communication skills

• Passionate about a world-class customer experience

• Curious about everything, willing to ask questions and challenge the status quo in order to provide better customer and business outcomes

• Driven, passionate, motivated individual

Qualifications:

• Bachelor's degree holder or Completed at least 2 years level in college (no back subjects/incomplete units)

• At least 2 years of experience in renewal and/or retention account management

• Solid sales experience

• Amenable to work on a fixed nightshift in a hybrid setup, ready to RTO

• Bachelor's Degree preferred but not required

• Experience in B2B Sales is an advantage

• Salesforce knowledge and CRM experience is also an advantage

Additional Requirements for Internal Candidates:

•    Must be in current role for 1 year

•    Must not have received any Disciplinary Action within the past 12 months

•    Must not have any Attendance and Punctuality issues in the past 12 month

•    Must have a Successful or above rating in the last Enabling Performance cycle

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.

Please read our Candidate Privacy Policy.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights.