Customer Supply Specialist

1 day ago

Muntinlupa, Philippines Lattice Semiconductor Full time

Overview

Lattice is a worldwide community of engineers, designers, and manufacturing operations specialists in partnership with world-class sales, marketing, and support teams, who are developing programmable logic solutions that are changing the industry. Our focus is on R&D, product innovation, and customer service, and to that focus, we bring total commitment and a competitive spirit. If you flourish in a fast paced, results-oriented environment and want to contribute within a team-driven culture, Lattice may be right for you.

Responsibilities & Skills
  • Enter and manage customer orders including cancellations and reschedules.
  • Process documentation for customer returns, prepare all forms and obtain necessary approvals.
  • Refer customers to the appropriate department for resolution of non-CSS issues.
  • Serve as the primary point of contact for customer supply inquiries, order status, and delivery coordination of Software and IP licenses, development kits, and boards.
  • Provide interface between Operations/Product Planning and Sales, sales partners, and customers for orders, lead times, and forecast issues.
  • Work closely with Marketing teams to align product availability, launch timelines, and promotional activities for Hardware and Software/IP Licenses to ensure smooth customer supply fulfillment.
  • Proactively involve appropriate departments for resolution of customer supply issues.
  • Engage in special projects as requested by management.
  • Maintain documentation of processes and procedures.
  • Instigate and participate in continuous improvement initiatives.
  • Monitor hardware inventory levels and proactively address potential issues.
  • Apply high levels of accuracy and speed of execution in all aspects of the job.
  • Apply substantial understanding of customer needs and internal systems to quickly deliver solutions to customer issues.
  • Be accountable for commitments made.
  • Experience with Oracle Order Management and Data Warehouse tool is an advantage.
  • Familiarity with semiconductor product solutions including development kits, evaluation boards, embedded software, and IP.
  • Excellent communication and interpersonal skills and detail-oriented with strong organizational and problem-solving abilities.
  • Knowledge in product life cycle management and demand forecasting and experience working with global customers and distributors.
  • Assertive, analytical, detailed and results-oriented; able to work in a fast-paced, cross-functional environment.
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Semiconductor Manufacturing

Location: Pasay, National Capital Region, Philippines

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