HR Manager

Overview Angeles City, PH Full-Time MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. As the Human Resource Manager , you will play a pivotal role in cultivating a sustainable, positive work environment conducive to employee growth and organizational success. This position demands a combination of strategic vision, operational proficiency, and a deep understanding of human and organizational dynamics. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Develop HR Strategies Align human resources strategies with overall organizational goals, including workforce planning, succession planning, and talent management. Advise Senior Management Act as a key advisor to senior management on issues related to human resources and organizational development. Recruitment and Staffing Oversee the recruitment, selection, and onboarding processes to ensure the organization attracts and retains top talent. Performance Management Implement and manage performance evaluation processes that reflect employees' contributions and align with the organization's objectives. Training and Development Develop training programs to enhance employee skills and promote career development. Foster a Positive Work Environment Cultivate an organizational culture that promotes employee engagement, satisfaction, and retention. Handle Employee Grievances Manage conflict resolution and grievance procedures to address employee concerns fairly and legally. Design Compensation Structures Develop competitive compensation and benefits packages Attract and retain talent while maintaining organizational financial health. Regulatory Compliance Ensure all compensation and benefits plans comply with federal, state, and local regulations. Stay Updated on Laws Keep abreast of all legal requirements and government reporting regulations affecting human resources functions. Implement Policies Ensure that all HR policies and procedures comply with legal and ethical standards. Change Management Lead change management initiatives and support the organization through transitions. Organizational Design Regularly assess organizational structure and design to ensure it supports the strategic goals. Manage HR Budget Develop and manage the HR budget to ensure that the department has the resources required to meet its goals. HR Systems and Data Management Oversee the implementation and management of HR information systems to ensure accurate data collection and reporting. Lead the HR Team Direct and support the HR team to achieve operational excellence and foster a collaborative team environment. Professional Development Encourage continuous learning and professional development within the HR team. Qualifications A Bachelor's Degree in Human Resource Management, Business Administration, Psychology, or a related field, preferred. Minimum of 5+ years of progressive experience in human resources. Experience in a call center or business process outsourcing (BPO) environment. Proven leadership and team management skills, with the ability to direct and develop an HR team in a dynamic environment. Strong strategic thinking and planning abilities, with experience in aligning HR strategies with business objectives. Excellent communication and interpersonal skills. In-depth knowledge of employment law and HR regulatory compliance, with experience managing legal risks and ensuring compliance with federal, state, and local requirements. Experience in change management. Strong analytical and problem-solving skills. Proficiency with HR software and information systems, and the ability to use technology to enhance HR operations. Permissions & Compliance Must be authorized to work in the country where the job is based. Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Benefits & Working Here At MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: HMO Coverage plus a dependent Rank & File ₱100,000 coverage Supervisors/Managers ₱120,000 coverage Dental Coverage In-house dental assistance worth ₱5,000, giving you easier access to quality care Free meal during training Career growth and learning Allowances for rice, clothing, laundry and meals Performance and loyalty bonuses Frequent disinfection, fogging of workplace Opportunities for growth and promotion Employee shuttle services Company retreats and off-site events Sharpen your social skills while meeting awesome people and making new friends Plus, more in-office rewards, raffles, recognition gifts, and treats Other notes The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason. This job description provides a general overview and may include other duties as assigned. This position is based in Angeles City, PH and may involve travel as required by the role. It is not designed to be a complete or exhaustive list of duties, responsibilities, or qualifications. #J-18808-Ljbffr