Key Account Manager

Overview

Rentokil Initial is an international business services company employing 62,900 colleagues across 90 countries. We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

• Key Account / Customer Management
  • Manage customer needs and ensure customer satisfaction and long term relationship
  • Deliver speedy and quality action to changing customer needs, market conditions and competitor activity
  • Manage customer\'s account and ensure good credit status and effective cash collections
  • Prevent contract terminations and achieve customer retention
  • Achieve Key Accounts KPI
  • Enable effective communication between customer and cross-functional team in order to provide strong team representation to meet the customer\'s expectations
  • Ensure compliance to standard process, procedures and quality standards
  • Monitor competitor activities and act on counter measures
  • Promote company products and services
  • Resolve customers\' complaints with urgency and in accordance with company policy
• People Management
  • Conduct weekly KA alignment meeting
  • Ensure communication and understanding of company objectives and policies among KA team
  • Lead synergy with cross-functional teams and managers
  • Take action for self-improvement either through private study, membership of suitable associations and attendance at courses
• Credit Management
  • Drive cash collection and achieve DSO target across the customer base
  • Ensure customer credit is kept within the targeted guidelines of the business
  • Ensure team understanding and compliance to agreed policy on credit management
• Customer Care Service
  • Deliver outstanding customer care service through the Customer Contact Strategy
  • Continuously improve customer needs by developing good customer relationships by monthly face to face and visit
  • Work closely and leverage with cross-functional team members to develop strategic approaches and customer solutions
  • Enable cross-functional teams by properly managing customer expectations at the onset of the sale
• KPI Management
  • Revenue
  • Profit
  • Customer / Colleague Retention
  • Zero Terminations
  • DSO
• Administration and Policy Directive
  • Ensure accuracy and completeness of required documents for both Pest and Hygiene for New Business and Jobs Sales prior to service or treatment
  • Ensure on-time and accurate Sales reports
  • Prevent and resolve terminations and complaints; and act efficiently on inquiries, orders and other sales document
  • Manage day to day sales activities, including proposal, service agreement, prospecting, market development, handling complaints and termination calls
  • Develop, recommend and implement policies that would increase productivity thereby realizing and achieving sales targets, reduce customer complaints, and controls that would minimize if not eliminate risk & losses to the business
• Customer Development
  • Resolve customer complaints & inquiries with urgency and importance following the company SOPs and 2/24 promise
  • Conduct regular quality inspection and customer visit to maintain good business relationship and improve customer retention
  • Act on potential sales and collection opportunities on the service area to generate incremental business, up-selling and improve cash collection
  • Attend required trainings, meetings, conferences and other official company functions necessary for business growth, government legislation compliance and customers\' requirement

• Preferably candidates with Bachelor\'s Degree in Agriculture major in Entomology, Microbiology or BS Biology
• Preferably 2 to 3 years related experience with strong inclination to Sales and/or Customer Service Relationship
• With excellent communications skills
• Proficient in MS Offices
• Willing to work in Brgy. Kalawaan, Pasig City

Are you interested? Here\'s what you can expect when you join us...

Benefits From Start Date

• HMO (Health Insurance)
• Group Personal Accident Insurance
• Group Term Life Insurance
• 13th Month Pay
• Paid Non working holidays

Benefits after 6 months of continuous work and pass the performance evaluation;

• Annual pay increase
• Vacation Leave
• Sick Leave (with cash conversion)
• Birthday Leave
• Paternity/Maternity Leave
• Matrimonial Leave
• Bereavement Leave
• Other perks

Equal Opportunities
Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual\'s differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Do you love to provide a valued professional service throughout your community? Do you feel like you could do the job well? Apply for the role today