Customer Care Expert

Job Title:Customer Care Expert - Specialized Accounts 2025Job DescriptionThe Advisor I, Transaction Processing position performs off-line tasks in direct support of production associates. This position does not interface with customers directly.Job Summary: The Customer Care Expert, with the help of key support teams, will manage functions aimed to develop strategic growth opportunities for both our Clients and Business Owners. The incumbent will be responsible in implementing business processes which are aligned with committed standards and service level agreements. As a member of our team of delivery experts, he/she will play a key role for all stakeholders as we continue to drive operational excellence and top of the line services.Essential Duties and Responsibilities:* Utilize Different Communication Platforms to Engage & Build Positive Relationships with Clients or Business Owners* Serve as a Knowledge-Source for Existing Processes and Contribute in the Development of New Business Strategies* Be a Champion in Addressing Customer Needs based on Assigned Responsibilities – i.e. Customer Service, Technical Support, Sales, and other Business-to-Business Functions* Perform Necessary Research and Analysis to Provide Proper Resolution and Ensure Quality of Services Rendered* Coordinate with Internal and External Departments to Maximize Available Resources and Convert each Client Interaction as Potential Growth Opportunities for the Business* Complete Other Related Functions Depending on Business NeedsMinimum Hiring Qualifications:* At least One (1) Year of Related Working Experience (BPO Set-Up or Similar Industries)* Demonstrates Business Communication Skills (Verbal and Written English)* Excellent Customer Service Skills – Able to Engage in a Consultative Type of Conversation, Connect with Clients and/or Business Owners in a Professional Manner* Basic Technical Knowledge is Required – Can Understand and Articulate Technical Concepts (Basic IT Technologies)* Industry Standard Certifications are Preferred but Not Required (Technical Positions)* Amenable to Work on Shifting Schedules and be Assigned in the Account Location* Intermediate to Advanced Proficiency with Microsoft Office Tools (Outlook, Excel, Word, etc.)#LI-DNILocation:PHL Quezon City - Tera Tower 1st FloorLanguage Requirements:Time Type:Full time**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the**# **Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.#J-18808-Ljbffr