Technical L3 Engineer

2 weeks ago

Taguig, Philippines Pontoon Solutions Full time

Overview As an Adaptive Endpoint Management Technical Level 3 Engineer focused on Azure AD, Intune, Autopilot and Microsoft Endpoint Manager Configuration Manager. This position will work with customers in New Zealand (Auckland or Wellington). What you’ll be doing Being the escalation point from L2 and working with end users who have reported problems. Elevation point for issues with Azure AD, Intune and MEM ConfigMgr (responding to monitoring events, issues from customer and escalation from L2). Initial elevation point for Autopilot provisioning issues. Troubleshooting sessions with customers to debug complex hardware, Windows OS and application-level issues. Provide remediation steps to the customer to fix performance, security, availability and capacity issues. Provide recommendation to avoid future failures and poor device performance. Leverage the HP TechPulse solution and modern PC management tools (Microsoft Intune, Azure and Config Manager experience required) to proactively manage the customers fleet and help the customer maintain the health of their end point devices Create and maintain standard operating procedures for delivery. Troubleshooting and resolving technical problems Executing standard service requests Following technical standard operating procedures Interfacing with customers and working with a global team. About you Advanced knowledge of HP PC products and core Software products Excellent written and verbal communication in English (B2 level and above as per CEFR) and local language Successful completion of HP web-based training prior to commencing work Flexible to perform assigned work during weekends, local bank holidays, night-hours upon HP request and supplier Project manager’s approval Onsite customer facing experience with good customer service soft skills Technical/mechanical hardware repair experience Demonstrated technical/mechanical aptitude for learning new technology Intermediate level of experience configuring and supporting complex issues with UEM (unified endpoint management) solutions. Experience with Microsoft Intune, Azure AD and ConfigMgr required. Knowledge of Modern PC Management and Infrastructure to Support PC Management. Comfortable to work on a morning shift Seniority level Mid-Senior level Employment type Contract Job function Information Technology Industries Human Resources Services and Staffing and Recruiting #J-18808-Ljbffr

  • MR L3 Engineer

    4 days ago

    Taguig, National Capital Region, Philippines GE HealthCare Full time ₱80,000 - ₱120,000 per year

    Job Description SummaryThe MR Service L3 Technical Support Engineer is part of International Service Headquarters and reports to the International MR Modality Service Manager (MR : Magnetic Resonance).AKA GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits....

  • L2 - L3 IT Support Engineer

    4 weeks ago

    Taguig, Philippines IT BY DESIGN Full time

    Overview IT By Design is looking for an experienced Advanced System Administrator (L2–L3) to join our growing Managed Services team. This role is ideal for someone with a strong background in network administration, Microsoft 365, and Active Directory , who can deliver exceptional technical support, system maintenance, and client service in a fast-paced,...

  • L2 - L3 IT Support Engineer

    1 week ago

    Taguig, National Capital Region, Philippines IT BY DESIGN Full time ₱900,000 - ₱1,200,000 per year

    About the RoleIT By Design is looking for an experienced Advanced System Administrator (L2–L3) to join our growing Managed Services team. This role is ideal for someone with a strong background in network administration, Microsoft 365, and Active Directory, who can deliver exceptional technical support, system maintenance, and client service in a...

  • Mainframe Storage Administrator – L3

    1 week ago

    Taguig, National Capital Region, Philippines Pan Asia Resources PH Inc. Full time ₱900,000 - ₱1,200,000 per year

    Summary of key responsibilitiesManage BAU (Business as Usual) Service Delivery for Mainframe OS/Storage in a Technical CapacityThis is for a pure Technical Hands-On role and not for a Team Lead PositionWork on Daily Basis with Client/Customer Mainframe OS-Storage SMEs/PeersWork on MI (Major Incidents) / P1 (Priority-1) and lesser Tickets as a part of BAU...

  • Analyst II Cloud Engineering

    2 weeks ago

    Taguig, Philippines DXC Technology Inc. Full time

    Analyst II Cloud Engineering - Axway B2BI page is loaded## Analyst II Cloud Engineering - Axway B2BIlocations: PHL - TAGUIG CITYtime type: Full timeposted on: Posted Todayjob requisition id: **Job Description:****Essential Job Functions:*** Provide first level of technical support related to platform via Incident, Request fulfillment, Change or Task on daily...

  • L3 IT Support Engineer

    6 days ago

    Taguig, National Capital Region, Philippines BCS Information Technology Corp. Full time ₱900,000 - ₱1,200,000 per year

    Key ResponsibilitiesProvide Level 3 technical support and resolve escalated tickets from the service desk and L2 support team.Manage and troubleshoot Azure Virtual Desktop (AVD) environments.Configure, provision, and maintain Azure and AWS cloud infrastructure.Oversee Windows Server and endpoint management, including patching and performance...

  • Service Desk Engineer

    5 days ago

    Taguig, Philippines Satellite Office Full time

    The Service Desk Engineer will act as the first point of contact for technical support, providing timely and effective solutions to internal users across our US or Australian teams. This role is critical for ensuring smooth day-to-day operations and requires excellent communication skills and a customer-service-oriented mindset, honed in a global support...

  • Analyst II Cloud Engineering

    1 week ago

    Taguig, Philippines DXC Technology Full time

    Job Description Essential Job Functions Provide first level of technical support related to platform via Incident, Request fulfillment, Change or Task on daily basis. Perform technical investigation and provide short-term or long-term solution for issues reported within agreed SLA. Ensure inquiries or issues raised in all medium of communications i.e MS...

  • Analyst II Cloud Engineering

    2 weeks ago

    Taguig, National Capital Region, Philippines DXC Technology Full time ₱300,000 - ₱600,000 per year

    Job DescriptionEssential Job Functions:Provide first level of technical support related to platform via Incident, Request fulfillment, Change or Task on daily basisPerform technical investigation and provide short-term or long-term solution for issues reported within agreed SLAEnsure inquiries or issues raised in all medium of communications i.e MS Teams...

  • IT Support Team Lead

    2 days ago

    Taguig, Philippines HRTX Full time

    Overview The L3 Team Lead is responsible for providing initial support for a newly established Global Business Center and will ramp up to oversee the daily operations of a team of IT L3 support professionals, providing advanced technical support to our global teams. This role involves front line support for a new office, working with the Manila based team to...