GDS Process Training Supervisor

5 days ago

Pasig, Philippines WNS Full time

GDS Process Training Supervisor (GDS - Amadeus/Sabre) WNS Pasig, National Capital Region, Philippines Responsibilities Lead the training function for international ticketing, group bookings, and email support processes. Act as a Subject Matter Expert (SME) in ticketing to design and deliver effective training programs. Conduct onboarding and upskilling sessions for L2 – Complex itinerary trained resources. Collaborate with operations and quality teams to identify training needs and close skill gaps. Develop and maintain training materials, SOPs, and process documentation. Monitor training effectiveness through assessments, feedback, and performance tracking. Facilitate refresher courses and process updates in alignment with client and business requirements. Qualifications Must be amenable to work 100% onsite at the WNS Bridgetowne site. Minimum 2–3 years of experience in Corporate Travel training, with hands-on experience in at least one GDS (e.g., Amadeus/Sabre). Strong facilitation and presentation skills; confident in leading virtual and in-person training sessions. Excellent command of spoken and written English. Proficient in creating training decks, manuals, and performance reports using Excel and presentation tools. Strong analytical skills to assess training impact and identify improvement areas. Ability to manage conflicts and provide constructive feedback to learners. Job Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Customer Service and Training Industries: Outsourcing/Offshoring #J-18808-Ljbffr

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