Csr For Travel And Hospitality Campaign

Team Lead — Airlines/Travel Industry

Location: Taguig City, Metro Manila. Full-time role with Teleperformance's McKinley West office. Lead and inspire a team of customer service agents delivering exceptional service to clients in the airlines/travel industry.

What you'll be doing

• Oversee and manage day-to-day operations of a team of customer service agents
• Monitor performance and productivity; provide coaching to drive improvement
• Maintain quality assurance processes to meet client standards
• Identify training needs and develop coaching/training programs
• Foster a positive, collaborative team environment
• Serve as primary contact for escalated inquiries and complaints
• Contribute to process improvements and best practices
• Collaborate with other teams to ensure seamless service

What we're looking for

• Minimum 1-2 years in a supervisory or team-lead role within a call centre or customer service, preferably airlines/travel
• Strong leadership and people management; coaching and development skills
• Excellent customer service and problem-solving abilities
• Strong verbal and written communication; liaison with agents and clients
• Proficiency in Microsoft Office; ability to analyse data and generate reports
• Collaborative, adaptable, able to work in a fast-paced environment

Note: Applicants must possess relevant airline/travel industry experience.

Location: Pasig City, National Capital Region. Salary: ₱240,000 - ₱336,000; Company: Crescendo Staffing and Business Consulting Inc.

Job Description

Ongoing over-the-phone interviews; non-voice account; Bridgetowne site; package up to 26,000; incentives, HMO, paid trainings, night differential.

Requirements

• At least 6 months call center experience
• SHS/Undergraduate/Associate/College graduate
• Willing to work night shifts, weekends, holidays

Perks

• Health and life insurance; paid training; incentives

Additional Genpact Opportunities

Genpact (NYSE: G) roles across various locations and functions, including Process Developer/Process Associate, Customer Care with emphasis on banking/financial services. Roles involve delivering customer care via calls and emails, handling intermediaries (brokers/advisers), access setup, compliance, and data management. Responsibilities include:

• Respond to customer inquiries; resolve issues professionally
• Maintain records of interactions and resolutions
• Stay updated on products/services; meet performance metrics
• Client/account management to drive advocacy
• Investigate and resolve simple complaints; ensure compliance

Qualifications

• High School/SHS or graduate; financial services experience preferred
• Strong written and verbal communication; problem-solving
• Ability to work in fast-paced environments; attention to detail
• Proficiency with computer systems; experience with SAP/ERP is a plus

Genpact is an Equal Opportunity Employer. Do not pay to apply. For more information, visit Genpact’s website and social media channels.

Location: Makati City, Metro Manila. Company: MKS WORKFORCE MANAGEMENT SERVICES INC'. Role: Customer Service Representative. Full-time; Makati City base.

What you'll be doing

• Respond promptly to inquiries via phone, email, and other channels
• Provide accurate, effective solutions; maintain detailed records
• Collaborate with cross-functional teams to ensure seamless service
• Adhere to policies and participate in ongoing training

What we're looking for

• Proven customer service or call centre experience; strong communication and problem-solving skills
• Ability to work in fast-paced, dynamic environment
• Genuine passion for delivering exceptional service

What we offer

Competitive compensation; career growth; benefits; emphasis on collaboration, innovation, and work-life balance.

Locations include Mandaluyong, Pasig, Taguig, Alabang, BGC, Makati, and others; various salary ranges and benefits; ongoing postings for customer service roles across industries.