operations Supervisor- Travel and hospitality

2 weeks ago

Manila, Philippines Gratitude Philippines Full time

Overview

On-site - Manila; 1-3 Yrs Exp; Bachelor; Full-time.

Work Setup: Onsite, McKinley West

Shift: Night Shift

Job Details

JD:

  • General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including Remote Customer Service
  • Providing customer service and support via phone, online chat, or text including:
Responsibilities
  • Call center-based customer support in response to a high volume of low complexity inquiries
  • Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries
  • Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including Acting as liaison between customers, production and distribution departments related to specific customer orders
  • Providing technical and non-technical customer support in a walk-in service center
  • Incumbents matching to this specialization are not compensated based on achievement of sales targets
  • Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates
  • Executes specialized projects and activities and typically works according to set principles
  • Usually generates and initiates own workload and doesn't need instructions or guidelines
  • Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product
  • Positions at this level are expected to significantly improve the day-to-day activities/processes
  • Manages and oversees the implementation of short-term activities within the team
  • Decisions are of an operational nature within a defined scope
  • Positions on this level delivers their share of professional responsibilities focusing on professional excellence
  • Typically manages a team of Individual Contributor co-workers
Qualifications
  • 1–2 years of experience as a Team Lead or Supervisor
  • Must have experience in the travel, hospitality, or airline industry in a BPO setting
  • Strong leadership and people management skills
  • Excellent communication and interpersonal abilities
  • Results-driven and capable of working under pressure
  • Familiarity with travel systems, tools, or GDS platforms
  • Excellent communications

Preview

Esther Afolabi

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