Service Desk Analyst

Job Postings Summary

Makati, National Capital Region opentext

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Job Description

OPENTEXT - THE INFORMATION COMPANY
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

The Opportunity : Provide production monitoring of data, error analysis, as well as serves as the customer contact for questions on usage, functionality and problems encountered with OpenText products and services.

You Are Great At :

• Providing technical support responding to case service levels, providing production support, effectively analyzing issues, providing issue resolution, and customer notification. Recreating customer issues & escalates to appropriate level.
• Working cross-functionally within the organization, in a team environment, to deliver quality, satisfaction, and resolutions to the customers. Submitting/providing ideas/suggestions for new content to knowledge base.
• Performing other/additional duties and projects that may be periodically assigned and may require on-call and weekend rotation.

What it takes :

• Working experience with Operating Systems (Unix/Linux and Windows).
• Working experience with Database (SQL, Oracle).
• Working experience with Active Directory.
• Electronic Data Interchange (EDI) knowledge preferred
• Must demonstrate effective English communication skills and the capability of delivering technical solutions to customers who may or may not be EDI savvy

Additional Notes : Global Job Posting Footers include vaccination policy and equal opportunity statements. Some postings indicate regional applicant restrictions.

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0

Technical Support Representative (Taguig)

Location: Taguig, National Capital Region Gratitude Inc.

Posted today

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Job Description

Overview

Our Technical Support Representatives are vital members of our company. You will field customer inquiries and provide solutions that help create excellent customer experiences. You will have the chance to work in a highly collaborative and engaging environment that provides dynamic interactions with different cultures as well as opportunities to grow your potential and develop your career.

Responsibilities :

• Provide excellent customer service through active listening
• Work with confidential customer information in a secure manner
• Aim to resolve issues on the first call by being proactive
• Appropriately and adequately communicate with customers

Qualifications :

• Filipino citizen or with equivalent legal status
• Proven oral and written English communication skills
• Strong logic and problem-solving skills
• Availability to work in various shifts
• Skill in using Windows operating systems
• Organization and work prioritization skills
• TP PRNQE

Job Types: Full-time, Permanent

Salary: Php22,000.00 - Php24,000.00 per month

Benefits: Flextime, Paid training, Pay raise

Schedule: 8 hour shift, Shift system

Supplemental Pay: 13th month salary, Bonus pay, Overtime pay, Performance bonus, Yearly bonus

COVID-19 considerations: Always

This advertiser has chosen not to accept applicants from your region.

1

Technical Support Representative (Taguig – Gratitude Inc.)

Location: Taguig, National Capital Region Gratitude Inc.

Posted today

Job Viewed

Tap Again To Close

Job Description

Overview

Our Technical Support Representatives are vital members of our company. You will field customer inquiries and provide solutions that help create excellent customer experiences. You will have the chance to work in a highly collaborative and engaging environment that provides dynamic interactions with different cultures as well as opportunities to grow your potential and develop your career.

Responsibilities :

• Provide excellent customer service through active listening
• Work with confidential customer information in a secure manner
• Aim to resolve issues on the first call by being proactive
• Appropriately and adequately communicate with customers

Qualifications :

• Filipino citizen or with equivalent legal status
• Proven oral and written English communication skills
• Strong logic and problem-solving skills
• Availability to work in various shifts
• Skill in using Windows operating systems
• Organization and work prioritization skills
• TP TGG

Job Types: Full-time, Permanent

Salary: Php22,000.00 - Php24,000.00 per month

Benefits: Flextime, Paid training, Pay raise

Schedule: 8 hour shift, Shift system

Supplemental Pay: 13th month salary, Bonus pay, Overtime pay, Performance bonus, Yearly bonus

COVID-19 considerations: Always

This advertiser has chosen not to accept applicants from your region.

2

Technical Support Representative (Makati)

Location: Makati, National Capital Region Gratitude Inc.

Posted today

Job Viewed

Tap Again To Close

Job Description

Overview

Our Technical Support Representatives are vital members of our company. You will field customer inquiries and provide solutions that help create excellent customer experiences. You will have the chance to work in a highly collaborative and engaging environment that provides dynamic interactions with different cultures as well as opportunities to grow your potential and develop your career.

Responsibilities :

• Provide excellent customer service through active listening
• Work with confidential customer information in a secure manner
• Aim to resolve issues on the first call by being proactive
• Appropriately and adequately communicate with customers

Qualifications :

• Filipino citizen or with equivalent legal status
• Proven oral and written English communication skills
• Strong logic and problem-solving skills
• Availability to work in various shifts
• Skill in using Windows operating systems
• Organization and work prioritization skills
• TP MKTI

Job Types: Full-time, Permanent

Salary: Php22,000.00 - Php24,000.00 per month

Benefits: Flextime, Paid training, Pay raise

Schedule: 8 hour shift, Shift system

Supplemental Pay: 13th month salary, Bonus pay, Overtime pay, Performance bonus, Yearly bonus

COVID-19 considerations: Always

This advertiser has chosen not to accept applicants from your region.

3

Technical Support Representative (Various Locations)

Locations include: Mandaluyong, Antipolo, and more. Gratitude Inc. postings note remote work possibilities with rotating shifts and standard benefits.

This advertiser has chosen not to accept applicants from your region.

4

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