Hr Compensation And Benefits Associate

17 hours ago


Ilocos Norte Philippines Buscojobs Full time

Explore numerous human resources jobs that match your skills and career aspirations. Human resources professionals are vital to organizations, managing employee relations, recruitment, training, and compliance. These roles require strong interpersonal and organizational skills, along with a solid understanding of labor laws and HR practices.

Job opportunities in human resources span various levels, from entry-level HR assistants to senior-level HR managers and directors. Common job titles include HR Generalist , HR Business Partner , Recruitment Specialist , Compensation Analyst , and Training and Development Manager . These positions are available across diverse industries, offering ample scope for career advancement and specialization.

Whether you are starting your HR career or seeking to advance to a leadership role, numerous opportunities await. Search for human resources jobs and take the next step toward a rewarding career in talent management and organizational development. Stay updated with the latest HR trends and best practices to excel in this dynamic field.

8,402 Human Resources jobs in the Philippines HR Compensation and Benefits Associate

₱ - ₱ Y Business Process Outsourcing International, Inc.

Posted today

Job Description

Duties and Responsibilities:

  • Provides support with benefits-related tasks for designated accounts.
  • Updates employee records, including new hires and resignations.
  • Prepares and submits standard forms to relevant government agencies.
  • Inputs employee data into government online platforms.
  • Organizes and maintains employee files and documentation.
  • Assists in coordinating client visits for document collection.
  • Helps send out weekly updates and status reports.
  • Generates basic system reports (e.g., CSV files).
  • Prepares onboarding reports for newly hired staff.
  • Ensures prompt submission of documents to government offices.
  • Assists in monthly reporting for government-mandated contributions.
  • Participates in training sessions and team-building activities.
  • Provides general administrative support as needed.

Baseline Qualifications:

  • Bachelor's degree in any four-year business-related course.
  • 6 months to 1year of relevant work experience.
  • Company events
  • Life insurance
  • Opportunities for promotion
  • Paid training

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

This advertiser has chosen not to accept applicants from your region.

HR/Admin Associate

Posted 1 day ago

Job Description

MINIMUM REQUIREMENTS:

  • Must be a graduate of any Bachelor's Degree such as or related to Human Resources, Social Science, Business Management, or Psychology.
  • With at least 2 years of proven work experience in the related field
  • With good communication skills and analytical skills
  • With substantial experience in all facets of Human Resources such as Recruitment and Training, Labor Relations, Employee Relations, Compensation and Benefits and Wage and Salary Administration
  • Strong analytical, organizational and interpersonal skills and able to collaborate with the operations team.
  • Required skill(s): MS Excel, MS Office, MS Powerpoint, MS Project.
  • Responsible to all aspects of Human Resource and Employees Relations practices and processes, Performance Management Review, Culture Building, Lease and Employment Contracts and Office Administration.
  • Responsible to the end-to-end recruitment and selection process, onboarding, orientation, exit process.
  • Responsible for the strict monitoring of all employees within the head office including warehouses, branches and stations.
  • Handling and monitoring adherence to statutory regulations and compliance with various governmental agencies; monitoring disciplinary issues and legal matters.
  • Assisting the HR Manager in handling labor cases and other liaison works
  • Conducts orientation and communicates to all employees regarding the company policies and if there will be changes in the company operation.
  • Administer disciplinary proceedings to the erring employee and ensure due process is observed in every case.
  • Ensure procedures and regulations are enforced.
  • Performs other related duties as assigned.
  • Willing to Travel within Bicol Region when needed.
  • Willing to be based in Talisay, Camarines Norte.

Job Type: Full-time

  • Additional leave
  • Company Christmas gift
  • Company events
  • Free parking
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee
  • Staff meals provided
  • Transportation service provided
Customer Service VA Trainer – Excellence in Client

Posted 1 day ago

Job Description

Job Description

Position: Part-Time (Per Booking) Trainer

Role Title: Customer Service VA Trainer – Excellence in Client & Customer Relations

About the Role

We are seeking a knowledgeable and engaging trainer to join our learning community as a Part-Time Trainer (Per Booking Basis). This role is perfect for professionals with hands-on experience in customer service, client support, or virtual assistance who are passionate about teaching others.

As a trainer, you will conduct practical training sessions that equip learners with the skills, strategies, and tools to become exceptional Customer Service Virtual Assistants (VAs)—helping businesses and clients deliver excellent customer experiences in a remote environment.

Key Responsibilities

  • Deliver engaging training sessions (live or recorded) on Customer Service VA tasks, including:

  • Handling inquiries via email, chat, and phone

  • Managing customer complaints and resolutions professionally

  • Building rapport and maintaining positive client relationships

  • Using CRM tools and customer support platforms (Zendesk, Freshdesk, HubSpot, etc.)

  • Writing clear and professional communication (chat, email, scripts)

  • Teach soft skills essential for client relations: empathy, patience, problem-solving, and active listening.

  • Provide practical exercises such as role-playing customer scenarios.

  • Assess learners' skills through quizzes, assignments, or mock interactions.

  • Offer personalized feedback and mentorship to improve learner performance.

  • Collaborate with the training team to enhance and update course modules.

Qualifications

  • Proven experience in customer service, client support, or as a Customer Service VA.
  • Familiarity with CRM systems, support platforms, and ticketing tools.
  • Strong communication, presentation, and conflict-resolution skills.
  • Ability to create structured, engaging, and practical training sessions.
  • Previous training, teaching, or coaching experience is an advantage (but not required).

Compensation

  • Per Booking Basis: Trainers are paid for each confirmed training session conducted.
  • Opportunity for more bookings as the training community expands.

Why Join Us?

  • Flexible part-time schedule—teach when it works for you.
  • Share your customer service expertise with aspiring VAs worldwide.
  • Be part of a supportive community empowering remote professionals.
Customer Service Representative

Posted 1 day ago

Job Description

Join our CP360 Family, today

From Maple Leaf to Cebu: Proudly Cebuano, Uniquely Canadian

Join Our Canadian-Inspired Team in Cebu: Embrace Excellence Together

Why Join ContactPoint360?

At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. Here, you won't just be a coworker; you'll be part of a team that redefines both employee and customer experiences. Our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other.

We are one of the fastest-growing BPOs in the world, andour secret is simple: it's our people.We invest in our people and develop them into future leaders. Did you know that 50% of ContactPoint360's leaders were promoted from within? Our CEO's journey, starting as a phone agent, reflects our commitment to genuine care for our people—it's in our DNA.

Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren't just welcomed—they're essential.

Our Purpose:

It is to create the best human experience, ensuring the highest client satisfaction, and transforming clients' customers into loyal advocates for life.

Check out our YouTube video:

Job Summary Purpose:

We are seeking a Philippine Registered Nurse (RN) to join our dynamic BPO team under our insurance account. In this role, you will leverage your medical expertise to manage and analyze medical records and insurance claims, ensuring accuracy, compliance, and timely resolution for legal and insurance cases. This position offers a unique opportunity for nurses to apply their healthcare knowledge in a professional, fast-paced business environment while exploring a rewarding career path beyond traditional clinical practice.

Key Responsibilities:

Claims Processing & Management

Review and analyze medical records and related documents for insurance claims accuracy and compliance

  • Process insurance claims in accordance with company policies and regulatory standards
  • Collaborate with insurance adjusters, healthcare providers, and clients to clarify claim details and resolve discrepancies
  • Ensure timely and accurate processing of claims to meet service level agreements (SLAs)

Medical Record Analysis

Examine medical documents to verify diagnoses, treatments, and procedures in relation to claims

  • Identify any inconsistencies or potential fraud and escalate issues as necessary
  • Provide detailed reports and summaries for legal and insurance case reviews

Quality Assurance & Compliance

Ensure adherence to industry regulations and internal quality standards

  • Maintain confidentiality and integrity of all medical and insurance records
  • Participate in audits and quality improvement initiatives

Coordinate with internal teams and external stakeholders to resolve claim-related inquiries

  • Provide expert medical input to support decision-making processes
  • Assist in training new team members and sharing best practices

Qualifications:

  • Must be a PRC-licensed Registered Nurse (RN).
  • Prior experience in clinical practice, medical records handling, or healthcare documentation is an advantage.
  • BPO experience is a plus but not required.
  • Strong attention to detail and ability to work with sensitive medical information.
  • Excellent communication skills (both written and verbal).
  • Ability to analyze medical records and extract relevant data.
  • Knowledge of HIPAA, data privacy laws, or other healthcare compliance is an advantage.
  • Ability to work in a fast-paced, team-oriented environment.

Company Information

What's in it for you?

  • HMO Medical Insurance
  • Paid Vacation and Sick leave
  • 13th-Month Pay
  • Corporate Employee Discounts on Partnered Stores

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, or disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.

Join our Amazing Team Today and Embrace Excellence Together

Customer Service I Open for Freshers

Posted 1 day ago

Job Description

Be a #KaInfoscion and become an ambassador of our core values - CLIFE+S; Client Value, Leadership by Example, Integrity and Transparency, Fairness, Excellence and Stewardship.

Overview but not limited to:

  • Responding to queries and providing assistance for questions and problems
  • Following up with customers to ensure full resolution of issues
  • Running reports to analyze common complaints and problems
  • Uses knowledge base information to answer customer inquiries and alerts supervisor or lead worker when there is confusion or absence of information to answer particular questions
  • Perform assigned task and ad-hocs based on the business needs.

Qualifications:

  • Graduate of bachelor's degree in any field (With or without BPO experience)
  • 1st year completed in college with no back subject - minimum of 6 months BPO experience
  • High School Graduate or Senior High School Graduate - minimum of 12 months BPO working experience
  • We are also accepting Fresh college Graduates with no BPO experience for certain accounts.
  • With no issues and concerns reporting onsite 100%. Candidates who live nearby our offices will have better advantages
  • With no issues and concerns working on night shifts, shifting schedules and split offs as necessary, working on holidays and weekends

Why Infosys BPM Philippines:

  • Quarterly Performance Bonus
  • 24 Leaves annually
  • Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire
  • Outstanding career development opportunities and fast track career progression
  • Enjoy a fair work-life balance.
  • Learning and Development Trainings
  • We value Inclusion and Diversity
  • Great Place to Work Certified

We value Diversity, Equity, and Belongingness... (text truncated for brevity)

San Ildefonso, Bulacan ₱ - ₱ Y ANC Group of companies - Ford Quezon Ave

Posted 1 day ago

Job Description
  • Completion of a bachelor's degree of any four year course.
  • Preferably with three years of relevant work experience on a Managerial level from Automotive Dealership.

Persons being considered for appointment to the position should exhibit the following mandatory job dimensions at point of entry:

  • Professional and Technical Proficiency
  • Planning and Organizing Skills
  • Leadership
  • Controlling Skills
  • Interpersonal Sensitivity Skills
  • Communication Skills
  • Attention to Details
  • Analytical Skills, Decisiveness, and Judgment
  • Above average oral and written communication skills

In addition, candidates for the position should be computer literate and capable of applying Microsoft office programs.

It is advantageous for the prospective appointee to this position to exhibit the following desirable job dimensions:

  • Initiative and Resourcefulness
  • Creativity and Innovation
  • Stress Tolerance
  • Flexibility
  • Computer Literate

Job Type: Full-time

Analyst - Customer Service and Support Analytics

Posted 1 day ago

Job Description

About Tala

Tala is on a mission to unleash the economic power of the Global Majority – the 4 billion people overlooked by existing financial systems. ...

Most Talazens join us because they connect with our mission. If you are energized by the impact you can make at Tala, we'd love to hear from you

About The Role
The
Customer Service and Support Analytics Analyst
plays a critical role in identifying business needs, analyzing data and processes, and recommending solutions that drive operational efficiency, enhance customer experience, and support strategic objectives.

What You'll Do

  • Business Analytics
  • Perform routine business and operational gap analyses, impact assessments, and root cause investigations...
  • Analyze business processes and recommend improvements to increase efficiency and effectiveness.
  • Develop and implement datasets, dashboards, data collection systems, and analytics strategies to support data-driven decision-making.
  • Conduct performance trend analyses and propose actionable items to enhance operational efficiency.
  • Support project delivery through active participation in planning, testing, and implementation activities.
  • Facilitate meetings and workshops with cross-functional teams to gather requirements or present findings.
  • Ensure that all solutions align with business goals, regulatory requirements, and best practices.
  • Assist in account endorsement processing for third-party service providers.
  • Conduct cost-benefit analyses and support invoice processing.
  • Regularly update vendor performance reports, invoicing records, and commission tracking.

What You'll Bring

  • Bachelor's degree in Business Administration, Information Systems, Finance, or a related field.
  • 1–2 years of experience as a Business Analyst or in a similar role.
  • Strong understanding of business process modeling, data analysis, and documentation techniques.
  • Proficient in Excel, SQL, Power BI/Tableau, and project management tools (e.g., JIRA, Asana).
  • Familiar with Microsoft Office and Google Workspace.
  • Working knowledge of dialer administration and reporting tools.
  • Excellent verbal and written communication skills.
  • Strong organization, planning, and problem-solving abilities.
  • Solid knowledge of SQL and relational databases.
  • Experience with self-service BI tools (e.g., Tableau, Power BI, Looker, Data Studio).
  • Familiarity with statistical programming languages (R, Python) and their use in data analysis is a plus.
  • Ability to work independently and with minimal supervision.
  • Flexibility to work on shifting schedules.
  • Strong prioritization skills and ability to meet tight deadlines.
  • Adaptability to quickly respond to changing business needs.
  • Knowledge of contact center fundamentals would be an advantage
  • Experience with Agile, Scrum, or other project management methodologies preferred

Our vision is to build a new financial ecosystem where everyone can participate on equal footing and access the tools they need to be financially healthy. We strongly believe that inclusion fosters innovation and we're proud to have a diverse global team that represents a multitude of backgrounds, cultures, and experience. We hire talented people regardless of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

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Job title

Location

Posted 1 day ago

Job Description

Great People make Schneider Electric a great company.

Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative? Start making an IMPACT

The Role: Inside Service Sales Representative - Single Phase

What will you do?

  • The position is responsible for making an average of 100 phone calls a week into expired opportunities to increase company's renewal of sales and capture rates leading to increase in non-concurrent revenue.
  • Responsible for lead preparation and distribution of lead sales within a designated region.
  • The position has a crucial role in the company's marketing strategy and in promoting company's product lines and service offering.
  • In the process of sales lead generation 1PH-ISSR needs to interact with our customer base and our non-service certified partners.
  • Actively engage with our valued customers and collaborate effectively with our non-service partners to foster strong, mutually beneficial relationships.
  • The outcome of this role is to increase our NAM Renewal and Capture Rate and increase non-concurrent revenue in NAM.
  • Responsibilities include assignments from both local managers and NorthAmerican Managers, ensuring timely completion and adherence to quality standards.
  • There are no travel demands for this job and the role requires an ISSR work at least a 40-hour work week.

What's in it for you?

  • Global family leave
  • Comprehensive medical coverage for employee and dependents
  • Worldwide Employee Stock Ownership
  • On-site gym

Who would be successful?

  • Bachelor's degree of any 4-year course
  • At least 2 years sales or customer service experience
  • Basic knowledge of Schneider Electric portfolio, strong customer relations in Manufacturing segment will be a plus.
  • Prior experience in Services and recurring maintenance contracts will be a key differentiator.
  • Be digital savvy and knowledge of MS Office applications

Let us learn about you Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today

€36 billion global revenue

+13% organic growth

employees in 100+ countries

1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Service Desk Analyst

Posted 1 day ago

Job Description

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.

At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.

The Opportunity:

ECI is seeking an enthusiastic, personable, and qualified Service Desk Analyst with proficiency in a range of technologies and highly adept problem-solving skills to join our amazing team of Technologists. In this role, you will provide end-user desktop support to multiple users at multiple locations running Windows, Exchange, and Office 365 environments. The successful Service Desk Analyst will "see the world through the eyes of the customer" delivering world class desktop support and end-user server administration for all client issues while responding to Level 1 and 2 service tickets in a fast-paced, dynamic environment. In addition, you will work shoulder to shoulder with an awesome team Interfacing with high profile financial industry clients daily, you will provide unparalleled IT Support and Fully Managed Helpdesk Services. We're not just about fixing issues; we're about creating solutions

This is an onsite role, reporting 5x a week in the ECI BGC, Taguig office. Rotating shift: early mornings / UK / EMEA hours and after hours.

What you will do:

  • Provide Level 1 and 2 end-user desktop support to multiple users at multiple locations running Windows, Exchange, and Office 365 environments.
  • "See the world through the eyes of the customer" delivering world class desktop support for all client issues while responding to Level 1 and 2 service tickets. There is also the potential for Tier 3 support work in conjunction with a Senior Technician.
  • Triage daily support incidents, desktop and light server troubleshooting, hardware and software installation, upgrades, and transformative projects.
  • Action daily midlevel to advanced infrastructure support incidents
  • Resolve incidents and requests related to, but not limited to the following: Mail Application/Office 365 issues, Client/Server Connectivity issues, Time Sensitive and VIP Workstation incidents, File Restores, Remote Access incidents (Citrix and Terminal Services), Password Resets to name a few.
  • Execute basic system maintenance including software and operating system patching and software version upgrades.
  • Provide support of Active Directory such as add/remove users, password resets and Group Policy application.
  • Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device Management (MDM)
  • Project work for the installation & Support of Windows PCs & Servers, Azure & Microsoft 365, VMware & Cloud Migration Services.
  • Creation and administration of user accounts on all group technology supported systems.
  • Work closely with other IT teams to ensure swift ticket resolution and ensure Service level agreements ("SLAs") are being met.
  • Contact third-party vendors for warranty service repair.

Who you are:

  • Minimum 2 years of end user support
  • Microsoft Operating Systems such as Windows 10,11 Microsoft Office along with Exceptional experience MS Office Suite including Office 365 installation and administration, configuration, and troubleshooting.
  • Provide midlevel - advanced support and guidance to end-users on all aspects of Office 365 applications and services, including but not limited to Outlook, SharePoint, Teams, OneDrive, and Office Suite.
  • Hands-on experience with Azure, Intune, OneDrive, Exchange online and SharePoint. With some expertise in Azure services.
  • Basic PowerShell experience, e.g., copy/paste (not writing script)
  • Android/iOS configuration, troubleshooting and potential integration with MDM solutions.
  • Familiar with cyber-security concepts, e.g., Multi-Factor Authentication (MFA), Anti-virus/Anti-malware, Software Firewall, Web Filtering.
  • Basic Networking: TCP/IP, LAN/WAN, DHCP, DNS, DFS, Routing, Switching and Firewalls. Along with understanding of networking concepts and security principles in Azure environments.
  • Experience with hardware troubleshooting (desktop/laptop, printer, mobile device)
  • Excellent communication and customer service skills with a strong ability to articulate technical information to non-technical people.
  • Familiarity with file system support including permissions, sharing, backups and restores.
  • Experience working a service desk ticketing system (ServiceNow, ConnectWise, Jira etc.)
  • Experience troubleshooting file and print services.

Bonus points if you have:

  • Familiarity of ITIL, and ITIL best practices within an IT operations environment
  • Certifications in AZ900, M365 fundamentals, ITIL V4
  • Experience with Managed Service Providers (MSP)
  • Experience with Market Data vendors, such as Bloomberg, Reuters, Factset

ECI's culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package, separate sick leave and vacation leave, health benefit eligibility the first of the month, life and accident insurances, and so much more If you believe you'd be a great fit and are ready for your best job ever, we'd like to hear from you

Love Your Job, Share Your Technology Passion, Create Your Future Here

#LI-Onsite

Service Delivery

Makati City, National Capital Region ₱ - ₱ Y Netrust Philippines Corporation

Posted 1 day ago

Job Description

The department led by the Head of Service Delivery Group and Security Operations ensures reliable IT service delivery and robust security measures. The Service Delivery Group manages IT services, technical support, change and release processes, vendor relationships, and performance monitoring. The Security Operations Group handles threat assessment, incident response, compliance, security audits, and awareness training. The Head oversees strategic planning, daily operations, budget management, and stakeholder engagement. They drive continuous improvement, manage risks, ensure compliance, and lead crisis response, maintaining high service quality and security within the organization.

  • Lead and manage the Security Operations and team of security operational staff members
  • Primarily responsible for directing security event monitoring, management and response and cyber intelligence
  • Ensure incident identification, assessment, quantification, reporting, communication, mitigation and monitoring.
  • Responsible to provide 24x7x365 continuous investigation of correlated security event feeds and the appropriate triage and escalation in case of an identified security incident.
  • Responsible for tracking and reporting service level attainment/objectives (SLAs/SLOs) based on contractual agreement with the client.
  • INTERNAL: Oversee and facilitate the installation and maintenance of IT systems, hardware, software and all security infrastructure and services for the internal organization of Netrust.
  • INTERNAL: Work with the executive team to continuously develop and propose initiatives to maintain overall security and adherence to compliances such as but not limited to Data Privacy Act of 2012, as well as initiatives related to innovation and digital transformation.
  • INTERNAL: Facilitate and oversee the technical support and helpdesk roles, ensuring effective and helpful support is provided to end users of Netrust.
  • EXTERNAL: Provide overall leadership to the Service Support Delivery team to track and report service level attainment/objectives (SLAs/SLOs) based on contractual agreement with the client for different projects.
  • EXTERNAL: cross-functionally with Implementations Team, Customer Success, Sales and Business Development teams to establish and implement Technical Support workflows for new and existing products and services.
  • EXTERNAL: Establish and maintain processes focused on ensuring high-quality services in both complaint capture and problem resolution to maintain high customer satisfaction and success.
  • EXTERNAL: Manage the support and helpdesk team to ensure timely resolution of all incidents raised by client within acceptable SLA based on the project contract.

Our Office is located at Zuellig Building Makati City, we operate from 8AM - 5PM, Monday to Friday.

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