Senior IT Engineer

Overview Novotech Manila, National Capital Region, Philippines Senior Systems Engineer will be responsible for managing and resolving Level 2 and 3 support tickets, and working as part of a larger global team: Microsoft Office 365, Azure and on-premise Active Directory environments. The Senior Systems Engineer is a proactive and solution-oriented individual with excellent technical and communication skills. Responsibilities Handle and resolve Level 2 and 3 technical support tickets and project tasks, ensuring timely issue resolution. Collaborate with Level 1 and Level 3 teams for complex escalations and root cause analysis. Provide guidance and mentorship to junior support staff. Support and troubleshooting for Microsoft Office 365 and Azure administration, including configuration and optimization of Office 365 applications (Exchange, Teams, SharePoint, OneDrive) and Azure resources (VMs, storage, networking). Manage and troubleshoot Intune configuration policies and application deployment for Windows OS; ensure compliance with security policies and best practices. Manage data center operations across servers, storage, and networking equipment in collaboration with a global technology team; monitor health, performance and security of data centre infrastructure. Perform routine backups and patch management; coordinate hardware installations, upgrades, and maintenance activities. Monitor and manage a global Layer 2 and Layer 3 network with heterogeneous vendor equipment across multiple locations; understand VLANs, routing and multi-site networking topologies; familiarity with PKI authentication and Wireless Network authentication. Collaborate with cross-functional teams to implement infrastructure projects, operate in a Change Managed technology delivery environment, and document configurations, processes, and troubleshooting procedures. Minimum Qualifications & Experience Technical Skills Proven experience with Level 2 IT support, including troubleshooting hardware, software, and network issues. Proficiency in Microsoft 365 administration and deployments, including Entra Intune, Exchange Online, Teams, and SharePoint. Strong knowledge of Azure infrastructure and services (VMs, Azure AD, Resource Groups). Understanding of Active Directory Hybrid sync to Microsoft 365 services. Hands-on data center management experience, including server hardware and virtualization technologies (VMware, Hyper-V). Understanding of network components including firewalls, VPNs and routing; solid understanding of network security components including firewalls, VPNs, and reverse proxy products. Education and Certifications Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience). Relevant certifications such as Microsoft Certified: Azure Administrator, Microsoft 365 Certified: Enterprise Administrator, or similar. Soft Skills Strong problem-solving and analytical abilities. Excellent verbal and written communication skills. Ability to work independently and manage multiple priorities in a fast-paced environment. Team-oriented mindset with a commitment to delivering exceptional service. Benefits and EEO Novotech is proud to offer a great workplace. We are committed to being an employer of choice for gender equality and providing an inclusive work environment where everyone is treated fairly and with respect. Our team members are passionate about what we do, but we understand work is only one of the things that is important to them. We support our team members with flexible working options, paid parental leave for both parents, flexible leave entitlements, wellness programs and ongoing development programs. We are looking for people who are passionate about working in clinical research and biotech, including people who identify as LGBTIQ+, have a disability or have caring responsibilities. We are a Circle Back Initiative Employer and commit to respond to every application. We look forward to contacting you regarding your application. #J-18808-Ljbffr