Senior Infrastructure Engineer

Shift Schedule:

• Eastern Timezone (Night Shift in PH)

Job Summary:

Prime System Solutions is seeking a Senior Infrastructure Engineer to execute a variety of projects for the diverse clientele that utilize Prime Solutions as a Managed Services Provider. This position focuses on delivering projects according to scope utilizing Microsoft Server, M365 products and Azure cloud services. Prime's primary goal is to deliver client delight with each solution.

Key Responsibilities:

• Assist in the execution of IT projects, including hardware and software implementations, network upgrades, and system migrations.
• Staging of several types of technology including Desktops, Laptops, POS systems, Server hardware, networking including wireless, switching and firewalls.
• Installation of hardware at the customer site.
• Installation of software including Hypervisor technologies and OS level.
• Migration and support of customer specific applications.
• Work with Project Managers to identify tasks and timelines for completion.
• Provide clients with updates and set expectations for work to be completed.
• Provide technical support to clients during project implementations.
• Posting time entries accurately to tickets and tasks using Prime's ticketing system.
• Create and maintain project documentation using Prime's documentation tool, including technical specifications, configurations, and support documentation.
• Collaborate with internal teams, including senior engineers, sales, and support, to ensure seamless project coordination.
• Perform any additional job duties as requested by management to contribute to the overall success of the organization.

Skills, Knowledge, and Expertise:

• Basic knowledge of MS Server including Group Policy, Active Directory, DNS, DHCP.
• Understanding of server hardware including Raid and Idrac Technlogies.
• Basic knowledge of Networking including wireless, wired and Firewalls.
• Basic knowledge of M365 products and services.
• Basic knowledge of how backups work.
• Azure cloud technologies, Virtualization Technologies including VMware ESXI and MS Hyper-V. Bonus skill
• Backup platforms including Veeam and Datto Ticketing systems. Bonus skill
• Demonstrate initiative, independent judgment, ability to work under high pressure situations, and utilize established procedures to address client needs.
• Strong customer service skills required.
• Participation in rotating on-call program.
• Ability to be a trusted advisor to clients; effectively relay information to non-technical clients Ability to adapt to a rapidly changing work environment, manage competing demands and deal with frequent change, delays or unexpected events.

Tools:

• Server experience of installation and support, VMware Esxi.
• Windows server including: GPOs, AD, DHCP and DNS, Server hardware, Backup configuration, Datto, Veeam, application migrations.
• Network installation and support including: Firewalls and Switches
• Wireless including, SSID configuration and Network planning.
• M365 installation and support including: User migrations, Azure AD and Azure AD connect installation and support.
• MFA Deployments and Conditional access
• Intune

Why You'll Love Working with Us:

• 100% Remote Work Enjoy the flexibility of working from anywhere
• Company-Provided Equipment We've got you covered with all the tools you need.
• Paid Leave Take time off to recharge, starting upon regularization.
• HMO Benefits Comprehensive healthcare coverage as soon as you're regularized.
• Government-Mandated Benefits All statutory benefits such as SSS, PhilHealth, and Pag-IBIG are fully provided.
• Fun & Collaborative Culture Be part of a dynamic team that values creativity, innovation, and teamwork.

NOTE:

This is a full-time employment position and NOT an Independent Contractor arrangement. It comes with government-mandated contributions and benefits.