Inbound/ Outbound Sales Rep

3 weeks ago

Angeles, Philippines Cloudstaff Full time

WFO -Work-From-Office is a setup based in Angeles//Cebu/Mabalacat/Makati/Ortigas

We're looking for a high-energy, detail-oriented professional to join our team in a hybrid role that blends customer engagement with analytical vehicle underwriting. This position is the front line of support for new loan inquiries and plays a critical role in helping our customers secure Cash Advance or Title Loans—while also assisting our store teams with accurate vehicle assessments.

Lead Contact Center Duties
  • Engage with inbound and outbound leads who apply online for loans via our website.
  • Contact customers promptly, answer questions, and walk them through required documents and next steps.
  • Handle live SMS chats and phone calls through our CRM and call center software.
  • Set store appointments by initiating warm three-way transfers to store agents and logging appointment details.
  • Maintain detailed CRM records, noting customer loan requests, appointment times, and any special needs.
  • Act as a knowledgeable and friendly point of contact to create a great first impression of our brand.
Vehicle Underwriting Duties
  • Review submitted videos and images of vehicles from store teams for Title Loan applications.
  • Evaluate vehicles based on condition: dents, damage, missing parts, paint, seats, dashboards, and engine sound.
  • Assign a vehicle grade (A, B, or C) based on overall condition:
  • A Grade = Excellent condition, clean and well-kept
  • B Grade = Normal wear and tear, moderate damage
  • C Grade = Noticeable or significant damage
  • Use vehicle valuation tools to determine market value based on condition.
  • Communicate approved value back to store teams clearly and efficiently.
Qualifications
  • Excellent phone and interpersonal skillS
  • Strong attention to detail and the ability to assess information visually and audibly
  • CRM experience (preferred)
  • prior call center or customer service experience (preferred)
  • Bilingual (preferred)
  • Basic knowledge of vehicles or interest in learning
  • A service-first mindset and ability to handle multiple tasks efficiently in a fast-paced environment
Non-negotiable skills & requirements
  • Excellent phone and interpersonal skillS
  • Strong attention to detail and the ability to assess information visually and audibly
  • A service-first mindset and ability to handle multiple tasks efficiently in a fast-paced environment
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