Outbound Sales Representative

Outbound Sales Representative (SOLAR- B2C) Join to apply for the Outbound Sales Representative (SOLAR- B2C) role at MCI Angeles City, PHFull-TimeMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a persuasive communicator with a passion for sales and a positive attitude? We’re looking for Outbound Sales Representatives to support a variety of exciting projects for some of the world’s most recognizable brands. In this role, you’ll connect with prospective customers, promote and upsell products and services, and deliver exceptional customer experiences. Key Responsibilities: Make outbound and receive inbound calls in a professional and courteous manner Educate customers on products and services, identifying upsell opportunities Understand customer needs and recommend tailored solutions Use internal systems to manage accounts and process orders accurately Research and resolve customer issues, coordinating with other departments as needed Follow scripts, policies, and procedures to ensure consistency and compliance Maintain accurate records and safeguard customer information Escalate complex issues to supervisors or appropriate teams Stay current with training, updates, and system changes Meet attendance, punctuality, and performance expectations Qualifications Must be 18 years or older High school diploma or equivalent Excellent verbal and written communication skills Ability to type 20+ words per minute Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) Familiarity with Windows operating systems Dependable and punctual with a strong work ethic Strong problem-solving and conflict resolution skills Customer-focused, empathetic, and solution-oriented Ability to multitask and manage time effectively Comfortable in a fast-paced, evolving environment Team player with strong interpersonal skills What You Can Expect from MCI We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy HMO Coverage plus a dependent Dental Coverage Free meal during training Career growth and learning Allowances for rice, clothing, laundry and meals Performance and loyalty bonuses Frequent disinfection, fogging of workplace Opportunities for growth and promotion Employee shuttle services Company retreats and off-site events Sharpen your social skills while meeting awesome people and making new friends Plus, more in-office rewards, raffles, recognition gifts, and treats Equal Opportunity Employer At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. #J-18808-Ljbffr