Outbound Sales Representative

5 days ago

Angeles, Philippines MCI Full time

Overview

Outbound Sales Representative (Healthcare) | On-site – Angeles City, PH. Full-Time position at MCI. No resume required; on-site interview.

MCI is a leading Business Process Outsourcing (BPO) company that delivers tailored solutions to meet the diverse needs of our clients. We are seeking Outbound Sales Representatives to support a variety of projects for world-renowned brands. In this role, you’ll connect with prospective customers, promote and upsell products and services, and deliver exceptional customer experiences. With our industry-leading training, you’ll be equipped to thrive in a fast-paced, performance-driven environment.

Responsibilities
  • Make outbound and receive inbound calls in a professional and courteous manner
  • Educate customers on products and services, identifying upsell opportunities
  • Understand customer needs and recommend tailored solutions
  • Use internal systems to manage accounts and process orders accurately
  • Research and resolve customer issues, coordinating with other departments as needed
  • Follow scripts, policies, and procedures to ensure consistency and compliance
  • Maintain accurate records and safeguard customer information
  • Escalate complex issues to supervisors or appropriate teams
  • Stay current with training, updates, and system changes
  • Meet attendance, punctuality, and performance expectations
Qualifications
  • Must be 18 years or older
  • High school diploma or equivalent
  • Excellent verbal and written communication skills
  • Ability to type 20+ words per minute
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Dependable and punctual with a strong work ethic
  • Strong problem-solving and conflict resolution skills
  • Customer-focused, empathetic, and solution-oriented
  • Ability to multitask and manage time effectively
  • Comfortable in a fast-paced, evolving environment
  • Team player with strong interpersonal skills
Employment details
  • Must be authorized to work in the country where the job is based (Philippines)
  • Willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
  • Job offers are contingent on background/security investigation results
  • Must be willing to submit to drug screening; results may impact offers
Benefits and compensation

Starting compensation is based on experience. We offer a variety of benefits and incentives to support and reward our team members. Benefits may include:

  • HMO coverage plus a dependent
  • Dental coverage and in-house dental assistance
  • Meal during training and allowances for rice, clothing, and laundry
  • Career growth and learning opportunities
  • Performance and loyalty bonuses
  • Employee shuttle services and occasional company events
  • Opportunities for growth and promotion
Equal opportunity and accommodations

MCI is an equal opportunity employer. All aspects of employment are based on merit and qualifications. We provide reasonable accommodations for qualified applicants with disabilities as required by law. MCI does not discriminate on protected characteristics and maintains a respectful, inclusive work environment.

This job operates in a professional office environment and may require long periods of sitting while using a computer and telephone headset. MCI reserves the right to revise this description at any time. This description is not a contract of employment.

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