Order Fulfillment Manager

4 weeks ago

Quezon City, Philippines Private Advertiser Full time

The Order Fulfillment Manager ensures the accurate, efficient, and timely processing of customer and sales orders across all distribution channels. This role is critical in bridging commercial and logistics operations to guarantee high service levels, optimized delivery performance, and customer satisfaction in a fast-moving consumer goods (FMCG) environment. Key Responsibilities 1. Order Management & Coordination Oversee the end-to-end order fulfillment cycle—from order receipt to final delivery—to ensure on-time, complete, and accurate shipments. Validate sales orders against inventory, credit terms, and delivery schedules. Coordinate with Sales, Customer Service, and Warehouse teams for order prioritization, allocation, and dispatch planning. Monitor daily and weekly order cut-offs and delivery SLAs for modern trade, general trade, and e-commerce channels. 2. Inventory & Warehouse Interface Collaborate with warehouse operations to manage stock availability, product freshness, and dispatch accuracy. Ensure proper FIFO/FEFO execution and reconciliation of variances between system and physical inventory. Work closely with Demand Planning and Procurement to prevent stock-outs and aging inventory. 3. Process Optimization & Systems Management Develop and implement process improvements to shorten order cycle time and reduce order-to-cash bottlenecks. Utilize ERP or WMS systems (e.g., SAP, Oracle, JDA) for real-time monitoring and reporting. Define and track Key Performance Indicators (KPIs) such as OTIF (On Time In Full), Order Accuracy, and Fill Rate. 4. Compliance & Reporting Ensure compliance with company policies, customer requirements, and regulatory standards (FDA, BIR, DOLE, etc.). Prepare and present periodic fulfillment performance reports and recommend corrective actions when necessary. Qualifications Bachelor’s degree in Supply Chain Management, Industrial Engineering, Business Administration, or related field . Minimum of 10 years of experience in order fulfillment and customer service within an FMCG or distribution-intensive company. Strong knowledge of ERP/WMS systems , logistics processes, and customer delivery operations. Proficient in Excel and data analytics for KPI tracking and performance reporting. Excellent coordination, communication, and problem-solving skills under fast-paced environments. #J-18808-Ljbffr

  • Order Fulfillment Officer

    2 weeks ago

    Quezon City, National Capital Region, Philippines Itemhound Corporation Full time ₱192,000 - ₱240,000 per year

    Position Overview:The Fulfillment Officer (Event Logistics and On-Site Distribution) for Marathons and Running Events is responsible for ensuring the smooth and efficient distribution of race kits, merchandise, and other event-related items to participants. This role involves coordination with multiple departments to manage inventory, facilitate on-site and...

  • Order Fulfillment Associate

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Enabled Full time ₱250,000 - ₱500,000 per year

    JOB SUMMARY: The Fulfillment Associate will be responsible for managing the fulfillment process from order receipt to delivery. They will ensure accuracy, timeliness, and customer satisfaction across multiple sales channels. This role requires a detail-oriented individual with excellent organizational skills and a strong understanding of B2B and B2C order...

  • Order Management Representative

    2 weeks ago

    Quezon City, National Capital Region, Philippines Fortem Cement Corporation Full time ₱800,000 - ₱1,200,000 per year

    Job SummaryWe are looking for a highly organized and customer-focusedOrder Management Coordinatorto join our operations team. This role is responsible for managing theend-to-end order fulfillment process—from processing customer orders to coordinating deliveries and ensuring accurate, on-time execution.The ideal candidate has extensive experience inorder...

  • Fulfillment Associate

    2 weeks ago

    Marikina City, National Capital Region, Philippines Dermorepubliq Corporation Full time ₱150,000 - ₱250,000 per year

    Job Title:Fulfillment StaffJob Family:OperationsDepartment:FulfillmentWork Set Up:OnsiteReports To:Fulfillment SupervisorJob SummaryThe Fulfillment Staff is responsible for executing daily order fulfillment tasks with accuracy and efficiency. This role involves picking, checking, assembling, and packaging orders while maintaining quality control and...

  • Order Management

    2 weeks ago

    Cebu City, Philippines Aboitiz Foods Full time

    A leading agribusiness company seeks an Order Management Analyst in Cebu City to manage customer orders and ensure timely deliveries. Responsibilities include monitoring order status, collaborating with cross-functional teams, and maintaining high customer satisfaction levels. Candidates should have a bachelor's degree and at least 6 months related...

  • Order Management Analyst

    2 weeks ago

    Cebu City, Philippines Pilmico (an Aboitiz company) Full time

    Company Description Aboitiz Foods is an integrated regional food and agribusiness company dedicated to creating a high-performance culture anchored on our time-honored values of Integrity, Teamwork, Innovation, and Responsibility. Through the collective strengths of our subsidiaries, Pilmico and Gold Coin, we believe in sustainably feeding Asia’s growth...

  • Customer Order Service Manager for Logistics

    4 weeks ago

    Quezon City, Philippines Private Advertiser Full time

    About the Role We are seeking an experienced and highly motivated Customer Order Service Manager for Logistics to lead our order processing and fulfillment function within the FMCG industry. This role will oversee a team responsible for ensuring accurate, timely, and efficient order execution and will collaborate cross-functionally to optimize service levels...

  • Order Management Analyst

    2 weeks ago

    Cebu City, Philippines Aboitiz Foods Full time

    Join to apply for the Order Management Analyst role at Aboitiz Foods . Company Description Aboitiz Foods is an integrated regional food and agribusiness company dedicated to creating a high‑performance culture anchored on our time‑honored values of Integrity, Teamwork, Innovation, and Responsibility. Through the collective strengths of our subsidiaries,...

  • Fulfillment and Inventory Coordinator

    2 weeks ago

    Cavite City, Philippines Rio Rebel Group Full time

    Get to Know the Role The Fulfillment & Inventory Coordinator ensures smooth, accurate, and efficient execution of daily fulfillment and inventory operations. This role bridges frontline execution and management, overseeing team performance, maintaining process accuracy, and driving continuous improvement across fulfillment and stock management....

  • Customer Order Service Manager for Logistics

    2 weeks ago

    Quezon City, National Capital Region, Philippines Private Advertiser Full time ₱1,200,000 - ₱2,400,000 per year

    About the Role:We are seeking an experienced and highly motivated Customer Order Service Manager for Logistics to lead our order processing and fulfillment function within the FMCG industry. This role will oversee a team responsible for ensuring accurate, timely, and efficient order execution and will collaborate cross-functionally to optimize service levels...