Customer Order Service Manager for Logistics
4 weeks ago
About the Role We are seeking an experienced and highly motivated Customer Order Service Manager for Logistics to lead our order processing and fulfillment function within the FMCG industry. This role will oversee a team responsible for ensuring accurate, timely, and efficient order execution and will collaborate cross-functionally to optimize service levels and customer satisfaction. Key Responsibilities Lead and manage the order management team, overseeing end-to-end order processing from order receipt to delivery. Ensure accurate and timely entry, validation, and fulfillment of customer orders in alignment with service level agreements (SLAs). Collaborate with sales, logistics, supply chain, and finance teams to resolve order-related issues and ensure seamless operations. Monitor and analyze order-to-cash (O2C) cycle performance and implement process improvements to increase efficiency and customer satisfaction. Develop and maintain KPIs, dashboards, and reports to measure team performance and identify areas for improvement. Handle escalations related to delayed, incomplete, or incorrect orders. Drive compliance with internal controls, customer agreements, and regulatory requirements. Support digital transformation and automation initiatives in order management and customer service functions. Coach, mentor, and develop team members to achieve high performance and engagement. Act as a strategic partner to sales and demand planning teams to ensure accurate order forecasting and inventory availability. Qualifications Bachelor’s degree in Business Administration, Supply Chain, Logistics, or related field. MBA is a plus. 5–8+ years of experience in order management, supply chain, or customer service, with at least 2–3 years in a leadership role. Experience in the FMCG or consumer goods industry is strongly preferred. Proficiency in ERP systems (e.g., SAP, Oracle) and order processing tools. Strong analytical, problem-solving, and decision-making skills. Excellent communication and interpersonal skills to collaborate across multiple functions. Proven ability to lead and motivate teams in a fast-paced environment. Preferred Skills Knowledge of order-to-cash processes and KPIs in FMCG. Experience working with distributors, retailers, and e-commerce channels. Familiarity with customer EDI portals and B2B platforms. Change management and continuous improvement mindset (Lean, Six Sigma a plus). What We Offer Competitive salary and performance-based bonuses Comprehensive benefits package (health, dental, retirement, etc.) Opportunities for growth in a global FMCG leader A collaborative, fast-moving, and consumer-driven work environment #J-18808-Ljbffr
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Customer Order Service Manager for Logistics
2 weeks ago
Quezon City, National Capital Region, Philippines Private Advertiser Full time ₱1,200,000 - ₱2,400,000 per yearAbout the Role:We are seeking an experienced and highly motivated Customer Order Service Manager for Logistics to lead our order processing and fulfillment function within the FMCG industry. This role will oversee a team responsible for ensuring accurate, timely, and efficient order execution and will collaborate cross-functionally to optimize service levels...
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Cebu City, Philippines Lexie Staffing and Business Consultating Full timeWe are hiring Customer Service Representatives (CSRs) to support our Logistics Blended Account. In this role, you will handle customer inquiries, resolve issues, and perform administrative tasks across multiple communication channels including voice, email, and chat. You will manage orders, coordinate with logistics and fulfillment teams, provide accurate...
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