Japanese Bilingual Channel Support Specialist | Cyber Security Account | Taguig

1 day ago


Taguig, Philippines Sutherland Philippines Full time

Responsibilities

  • Serve as the primary point of contact for channel partnerships, providing support and addressing inquiries and resolving issues promptly.
  • Conduct regular audits to identify competency gaps and propose improvements.
  • Monitor channel partner performance and provide feedback to drive continuous improvement.
  • Collaborate with internal teams to ensure partners have the resources they need.
  • Collaborate with internal teams to identify training programs to enhance partner capabilities.
  • Support the execution of channel marketing activities, including trade shows, online campaigns, and events.
  • Maintain detailed records of partner interactions and support activities.
  • Assist in the creation and maintenance of partner enablement materials.
Qualifications
  • 2 to 3 years\' experience in a support or customer service role, in a B2B environment.
  • Strong communication and interpersonal skills.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Excellent problem-solving skills and attention to detail.
  • Knowledge of industry trends in cybersecurity
  • Excellent verbal and written communication skills in Japanese/Nihongo (Preferably N2/N1/Native speaker)
Good to have
  • Experience in partner enablement or channel support.
  • Project management skills
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