Japanese Bilingual Channel Support Specialist | Cyber Security Account | Taguig
4 weeks ago
Responsibilities
- Serve as the primary point of contact for channel partnerships, providing support and addressing inquiries and resolving issues promptly.
- Conduct regular audits to identify competency gaps and propose improvements.
- Monitor channel partner performance and provide feedback to drive continuous improvement.
- Collaborate with internal teams to ensure partners have the resources they need.
- Collaborate with internal teams to identify training programs to enhance partner capabilities.
- Support the execution of channel marketing activities, including trade shows, online campaigns, and events.
- Maintain detailed records of partner interactions and support activities.
- Assist in the creation and maintenance of partner enablement materials.
- 2 to 3 years\' experience in a support or customer service role, in a B2B environment.
- Strong communication and interpersonal skills.
- Proficiency in CRM software and Microsoft Office Suite.
- Excellent problem-solving skills and attention to detail.
- Knowledge of industry trends in cybersecurity
- Excellent verbal and written communication skills in Japanese/Nihongo (Preferably N2/N1/Native speaker)
- Experience in partner enablement or channel support.
- Project management skills
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