Japanese Bilingual Customer Success Manager | Cyber Security Program | Taguig

4 weeks ago

Taguig, Philippines Sutherland Philippines Full time

Overview

Japanese Bilingual Customer Success Manager | Cyber Security Program | Taguig

Employer: Sutherland Philippines • On-site - Taguig

Responsibilities
  • Encourage customers to utilize new features that will help them drive their business forward
  • Provide insight and relay customer feedback with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering
  • Evaluate churn and downsell risk for each customer and proactively address dissatisfaction or feature gaps to drive retention throughout the customer life cycle
  • Develop plans that ensure that customers are successfully adopting our platform that align to their business needs
  • Conduct regular cadences, quarterly and annual customer success reviews to ensure customers get the most value out of their investments
  • Develop customer relationships, by building trust and ensuring the customer’s needs are met
  • Align customers with the enablement resources to drive adoption
  • At least 1 year direct and verifiable enterprise-level customer success, consulting or account management experience for a SaaS company (preferably in a B2B setting, but not required)
  • Experience leading meetings and regular cadences, quarterly and annual customer success reviews with customers
  • Bachelor's Degree or equivalent experience in Customer Success, Consulting, or Account Management
  • Excellent verbal and written communication skills in Japanese/Nihongo (Preferably N2/N1/Native speaker)
  • Ensures customer satisfaction by addressing technical demands and acting as a sales liaison of the program
  • Can facilitate the adoption of the solution, driving awareness, education and utilization by serving as the POC within the customer set
  • Strong skills in strategic planning and project management with the ability to adapt conversations for technical and non-technical audiences

Keywords: Enterprise Level CSM, Japanese/Nihongo, Problem Solving, Account Management, Customer Service, B2B Level, Support

Working Location

12F, Sutherland Manila Taguig. 12F PhilPlans Corporate Center 1012 North, Triangle Dr, Taguig, 1634 Metro Manila, Philippines

If the position requires you to work overseas, please be vigilant and beware of fraud. If you encounter an employer who has the following actions during your job search, please report it immediately

  • withholds your ID,
  • requires you to provide a guarantee or collects property,
#J-18808-Ljbffr

  • Japanese Bilingual Customer Success Manager – Security Engineer | Cyber Security

    4 weeks ago

    Taguig, Philippines Sutherland Philippines Full time

    Overview Japanese Bilingual Customer Success Manager – Security Engineer | Cyber Security Sutherland Philippines On-site - Taguig 3-5 Yrs Exp Bachelor Full-time Job Description Be a Subject Matter Expert: Become a trusted advisor in Cyber Exposure, Cloud, Vulnerability, and Risk Management for some of the world’s leading organizations. Solve Real...

  • Cyber Security Manager

    7 days ago

    Taguig, Philippines NCS Group Full time

    Overview NCS Group Taguig, National Capital Region, Philippines NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact...

  • Cyber Security Manager

    4 weeks ago

    Taguig, Philippines NCS Group Full time

    Overview NCS Group Taguig, National Capital Region, Philippines NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact...

  • Customer Success Manager – Security Engineer | Cyber Security Solutions | Taguig

    4 weeks ago

    Taguig, Philippines Sutherland Philippines Full time

    Responsibilities Be a Subject Matter Expert: Become a trusted advisor in Cyber Exposure, Cloud, Vulnerability, and Risk Management for some of the world’s leading organizations. Solve Real Problems : Translate Tenable’s unique value and differentiators to address customer challenges and business needs during technical calls. Collaborate and Connect:...

  • Japanese Customer Relations Manager

    4 weeks ago

    Taguig, Philippines J-K Network Services Full time

    HIRING Japanese Customer Relationship Manager (P 150,000 Max) This is a US Based cyber security company. This company has a customer base of almost 50,000 + private companies and government firms and even educational institutions. Their main service is to provide vulnerability assessment software to different organizations around the world....

  • Cyber Security Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines NCS Group Full time ₱1,500,000 - ₱2,500,000 per year

    NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people.Our diverse workforce...

  • Cyber GRC Manager

    4 weeks ago

    Taguig, Philippines Yondu, Inc. Full time

    Yondu, Inc. Taguig, National Capital Region, Philippines Cyber GRC Manager role at Yondu, Inc. Location: Taguig, National Capital Region, Philippines Overview To align with the company's cyber security strategy to meet business objectives and to ensure the new JVco cyber security complies to country and industry regulations, best/good practices and company...

  • Native & Non Native Japanese - B2B Customer Success Manager

    4 weeks ago

    Taguig, Philippines Gratitude Philippines Full time

    Overview Native & Non Native Japanese - B2B Customer Success Manager Eligibility For Non Native Japanese Speaker JLPT N1 Filipino candidates preferred. Can be in any countries as long they are willing to relocate back to Philippines. Location & Employment Details Location: Bonifacio Global City (BGC), Taguig City, Philippines. Work Setup: Hybrid Permanent...

  • IT Service Desk

    2 days ago

    Taguig, Philippines PlaceByte Full time

    IT Service Desk - Bilingual (Japanese or Korean) PlaceByte, Taguig, National Capital Region, Philippines Overview (90K-100K depending on experience) We’re building a team of IT pros who can keep things running smoothly without needing a cape or a panic button. If you know your way around laptops, networks, and the occasional Outlook meltdown, keep reading....

  • Cyber Security Analyst

    5 days ago

    Taguig, Philippines Procter & Gamble Full time

    Overview Job Location: MANILA NET PARK OFFICE Job Description The Security Analyst role belongs to the 'Cyber Defense' job family. This family is a collection of jobs that are focused on protecting networks, applications, and infrastructure from cyber threats globally. As a Security Analyst at Band 1 level, you will play a key part in proactively protecting...