Healthcare Collections Associate

4 weeks ago

Metro Manila Philippines Optum Full time

Healthcare Collections Associate - Muntinlupa

Optum National Capital Region, Philippines

Overview

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Responsibilities
  • Consult directly with customers who have outstanding medical bills to identify reasons for late payments and set up payment plans that are mutually agreeable.
  • Perform research on various computer systems and document customer information regarding current status, payment expectations, notes of conversations and other relevant information.
  • Use mail, email and phones to contact customers to discuss, negotiate payment and resolve outstanding medical bill accounts and balances.
  • Obtain agreement on potential balance payoff and/or payment terms within stated level of authority and guideline limits.
  • Prepare and submit reports to internal management on status of outstanding medical bills and proposed/planned payment settlement details.
  • Comply with terms of the employment contract, company policies and procedures, and directives related to work locations, teams, shifts and other policies as the business environment evolves.

This is a 40 hour, full-time role with flexible shifts, sometimes including evenings or Saturdays. Ability to work any shift, any day of the week during those hours.

Required Qualifications
  • Completed at least 2 years of college
  • 12+ months experience in Healthcare Accounts Receivable/Collections in a BPO setting
  • Experience in medical billing/AR collections
  • Experience in a BPO Healthcare Account
  • Moderate work experience within own function
  • Familiarity with UB Claims and UB04 forms
  • Background in calling insurance (Payer) for claim status and payment disputes
  • Familiar with EPIC SYSTEM
  • Willing to work on-site

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to equity and delivering care that addresses health disparities. Optum is a drug-free workplace. 2025 Optum Global Solutions (Philippines) Inc. All rights reserved.

Location: Manila, National Capital Region, Philippines

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