Quality Analyst

6 days ago

Metro Manila Philippines Omega Healthcare Management Services Inc. Full time

Responsible for call quality monitoring and quality assurance Uploads and manages voice call recordings Ensures quality compliance by means of sales verification depending on the type of campaign. Provides complete and accurate quality and productivity reports Consolidates and tracks production stats at a team and individual level Provides monitoring evaluation/s to agents thru team leads with recommendations, changes and /or enhancements to improve skills Coordinates and facilitates call calibration sessions provides feedback and action plans to improve processes Helps in providing training, coaching, feedback and assistance to agents in making sure they understand new policies and procedures for quality Performs side-by-side sessions and provide real‑time feedback Skilled in pinpointing root cause/s for performance variance Provide recommended intervention activities to address quality metric opportunities identified Skill Set Ability to audit and give feedback & coach associates and executives. Ability to handle multiple tasks simultaneously Good Interpersonal & communication Skills Active listening and ability to provide feedback Required Education, Skills, and Qualifications Completed at least 2 years in college or Bachelor's degree holder; At least 2 years of work related experience (QA); Experienced in US Healthcare, Accounts Receivable and Medical Billing; Able to do multi-tasking; Excellent in MS Excel and other MS Office applications; Amenable to work in Ortigas and on night shift Strong attention to details and strict adherence to guidelines Impeccable communications skills - verbal and written #J-18808-Ljbffr

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    7 days ago

    , Metro Manila, Philippines goFLUENT Full time

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    2 weeks ago

    , Metro Manila, Philippines ibex Full time

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    4 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

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    4 weeks ago

    , Metro Manila, Philippines JPMorgan Chase & Co. Full time

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  • Quality Analyst

    3 weeks ago

    , Metro Manila, Philippines JPMorganChase Full time

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    1 week ago

    , Metro Manila, Philippines Five9 Full time

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  • Quality Analyst

    3 days ago

    Ortigas, Metro Manila, Philippines ESOL IT SERVICES INC. Full time ₱315,000 - ₱351,000 per year

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    2 weeks ago

    , Metro Manila, Philippines ibex Full time

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    , Metro Manila, Philippines IGT Solutions Pvt. Ltd. Full time

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    4 weeks ago

    , Metro Manila, Philippines GameOps Inc. Full time

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