Legal Operations

Overview

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Details

Job Title: Legal Operations - Billing Specialist

Location: Manila, Philippines

We are hiring a Legal Operations – Billing Specialist based in Manila to join our Legal function. This role will report directly to the Senior Director of Legal Operations and play a vital role in supporting global legal vendor invoice and purchase order management.

You will collaborate cross-functionally with Finance, Procurement, and Accounts Payable teams, but will be embedded within the Legal department, serving as a key resource for ensuring timely and accurate invoice processing, resolution of invoice inquiries, PO lifecycle tracking, and billing compliance across multiple regions.

Responsibilities

• Process, review, and validate legal vendor invoices for compliance with established billing guidelines
• Manage the end-to-end purchase order (PO) lifecycle for Legal, including PO creation, uplifts, and closure
• Serve as a liaison between Legal, Procurement, and Finance functions to resolve invoice or PO-related discrepancies
• Support the onboarding of new law firms and legal vendors into the billing and procurement systems
• Contribute to legal spend reporting, accrual submissions, and data validation in partnership with Legal Operations leadership
• Support special projects related to legal operations, billing process optimization, and vendor compliance

Qualifications

• Knowledgeable in Workday, Coupa, NetSuite or other ERP
• Proficient in MS applications, including Excel, Word and PowerPoint
• Strong attention to detail and with analytical ability
• Above average written and verbal communication skills with the ability to interact effectively with all departments and levels within the company
• Strong customer service and proactiveness
• Able to handle multiple tasks and follow detailed instructions with accuracy
• Ability to handle a high-volume, deadline driven environment
• Ability to work effectively with other team members
• Ability to adapt to change
• Results oriented with consistency, punctuality and can work with minimal supervision
• Good organization skills
• Can work on a flexible work arrangement and shifting schedules

Years of Experience: 2-3 years of experience, preferably a graduate of BS Accountancy or any Finance-related Degree

Education: Preferably a graduate of BS Accountancy or any Business-related Degree

Other Requirements: Work experience in a multi-national and/or corporate legal department (preferred)

About Genesys

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit

Reasonable Accommodations

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Equal Employment Opportunity

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Finance and Accounting/Auditing

Industries

• IT Services and IT Consulting and Software Development

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