IT Technical Support

2 weeks ago

Iloilo City, Philippines Neksjob Philippines Full time

Job Summary

We are seeking a dynamic and experienced Site Leader to spearhead our Philippines operations for one of our key clients. This role is ideal for a seasoned leader with deep expertise in Technical Support and Operations , and a passion for delivering operational excellence, organizational growth, and exceptional service delivery .

You will be responsible for leading large-scale teams , driving strategic execution , and fostering a collaborative, performance-driven culture across all business units.

Key Responsibilities
  • Executive Leadership & Stakeholder Management - Act as the senior-most executive and represent the site’s operations, aligning local execution with global strategy.
  • Executive Leadership & Stakeholder Management - Build and maintain strong relationships with global business and technology stakeholders.
  • Executive Leadership & Stakeholder Management - Promote a culture of accountability, collaboration, and transparency.
  • Technology Expertise (Mandatory) - Provide technical guidance based on strong understanding of industry trends and emerging technologies.
  • Technology Expertise (Mandatory) - Support innovation and tech-driven decision-making across teams.
  • Operational Excellence & Delivery Management - Oversee daily site operations to ensure service quality, efficiency, and SLA adherence.
  • Operational Excellence & Delivery Management - Manage KPIs, operational metrics, and continuous improvement programs.
  • Operational Excellence & Delivery Management - Ensure alignment with strategic business objectives in terms of cost, quality, and delivery.
  • Talent Development & Organizational Culture - Attract, develop, and retain high-performing talent.
  • Talent Development & Organizational Culture - Mentor senior and mid-level managers to strengthen the leadership pipeline.
  • Talent Development & Organizational Culture - Promote a positive, inclusive, and performance-oriented work culture.
  • Global Collaboration & Cross-Cultural Management - Partner effectively with global teams across NA, EMEA, and APAC.
  • Global Collaboration & Cross-Cultural Management - Align local efforts with enterprise-wide priorities and values.
  • Global Collaboration & Cross-Cultural Management - Contribute to global strategic initiatives and transformation projects.
Qualifications
  • 20+ years of experience in Technology, Operations, or Delivery Management
  • Minimum 5 years in a senior leadership or site head role
  • Proven experience handling US-based clients and supporting GCC (Global Capability Center) models
  • Strong leadership and communication skills with a deep understanding of operational metrics and SLA governance
  • Experience managing teams of 300+ FTEs in a global support center environment
  • Strong cross-cultural management and stakeholder collaboration skills
  • Tech-savvy with a passion for innovation and continuous improvement
What We Offer
  • A high-impact leadership opportunity with global visibility
  • A chance to shape the future of a strategic delivery center
  • A collaborative, inclusive, and growth-oriented work environment
  • Competitive salary and benefits package
#J-18808-Ljbffr

  • IT Technical Support

    2 weeks ago

    Cebu City, Philippines Online business It Full time

    Responsibilities We are seeking a skilled IT Support Specialist to provide technical assistance and support for our organization. The role involves troubleshooting hardware and software issues, maintaining systems, and ensuring seamless IT operations. Proven experience in IT support or a related role. Knowledge of hardware, software, and network...

  • IT Technical Support

    2 weeks ago

    Iloilo City, Philippines Zenlabs Venture Management Inc. Full time

    Share Job Description The IT Technical Support Specialist is responsible for providing effective technical assistance to employees, ensuring smooth operation of computer systems, networks, and software applications. The role involves diagnosing issues, offering solutions, and maintaining IT infrastructure. Key Responsibilities: Provide first-line support for...

  • Sales Technical Support

    2 weeks ago

    Iloilo City, Philippines AEP SYSTEMS INTEGRATION INC. Full time

    Overview The Sales Technical Support role is responsible for providing technical assistance to the sales team, customers, and prospective clients. This position ensures the successful demonstration, configuration, and troubleshooting of products and services, helping to secure new business and enhance customer satisfaction. Responsibilities Provide technical...

  • Sales Technical Support

    2 weeks ago

    Iloilo City, Philippines Evelyn Merchandising Full time

    Share Job Description The Sales Technical Support role provides assistance to customers and the sales team by offering technical expertise on products or services. This role ensures customer satisfaction, resolves technical issues, and helps drive sales through technical consultations. Key Responsibilities: Provide pre-sales and post-sales technical support...

  • Technical Support

    2 days ago

    Iloilo City, Western Visayas, Philippines LifeBank Microfinance Foundation, Inc Full time ₱80,000 - ₱120,000 per year

    LifeBank Microfinance Foundation, Inc. (LBF) we excel, we care, we share a non-stock and non-profit organization registered under the Securities and Exchange Commission (SEC) engaged in micro-financing initiatives that advance comprehensive and sustainable development in rural and urban areas through integrated social services.LBF is backed by its 2 pillar...

  • Technical Support

    7 days ago

    Iloilo City, Philippines LifeBank Microfinance Foundation, Inc Full time

    LifeBank Microfinance Foundation, Inc. (LBF) we excel, we care, we share a non-stock and non-profit organization registered under the Securities and Exchange Commission (SEC) engaged in micro-financing initiatives that advance comprehensive and sustainable development in rural and urban areas through integrated social services.LBF is backed by its 2 pillar...

  • Technical Support Engineer

    3 weeks ago

    Iloilo City, Western Visayas, Philippines Assima Global, Inc. Full time

    Assima is a global leader in digital adoption, training, and performance support solutions tailored for the world's largest enterprises. With our patented technology, we empower 15 of the top 20 banks, leading hospital networks, and major international organizations to streamline software adoption and improve user productivity. We are currently building the...

  • L2 Technical Support Engineer

    4 days ago

    Makati City, National Capital Region, Philippines ESOL IT SERVICES INC. Full time ₱900,000 - ₱1,200,000 per year

    Job Description:As an L2 Technical Support Engineer, you will serve as a key escalation point for advanced hardware, software, and network-related issues. You will collaborate with internal teams to resolve complex technical problems, ensure excellent customer service, and maintain high service standards.Key Responsibilities:Provide advanced support for...

  • Technical Support Professional-AMS

    4 days ago

    Quezon City, National Capital Region, Philippines Actionlabs IT Services Full time ₱300,000 - ₱360,000 per year

    Technical Support Professional-AMS (EUC-ODC)2 to 5 years of professional experience; L1 Incident handling;User issue troubleshootingEscalate to EUCDirectly reach out to the users; Daily HealthchecksComply Healthcheck reportCheck incidentCompile Reports and alerts; VM MonitoringLog analysis o Review and Montioring;Security Alerts handlingDefender Alerts1LOD...

  • Technical Support Specialist

    3 weeks ago

    Iloilo City, Western Visayas, Philippines iScale Solutions Full time

    Technical Support Specialist - Web and SystemsThis is a remote position.ResponsibilitiesDesign, develop, and maintain responsive, user-friendly websites aligned with business requirements.Integrate websites with CRM systems and other third-party software tools for seamless data flow.Implement and customize plugins, APIs, and new features as needed.Monitor...