IT Technical Support

2 weeks ago

Iloilo City, Philippines Zenlabs Venture Management Inc. Full time

Share

Job Description

The IT Technical Support Specialist is responsible for providing effective technical assistance to employees, ensuring smooth operation of computer systems, networks, and software applications. The role involves diagnosing issues, offering solutions, and maintaining IT infrastructure.

Key Responsibilities:

  • Provide first-line support for end-users regarding technical issues related to hardware, software, and networking.
  • Troubleshoot and resolve technical problems, either remotely or in person.
  • Install, configure, and upgrade operating systems, software applications, and hardware components.
  • Maintain and monitor the functionality of company networks, ensuring stability and security.
  • Respond to and manage helpdesk tickets, ensuring timely resolution of issues.
  • Assist in the setup and maintenance of workstations, printers, and other office equipment.
  • Provide technical training and support to employees when needed.
  • Document solutions and create user guides or knowledge base articles for reference.
  • Assist in the configuration and troubleshooting of email, internet, and server-related issues.
  • Collaborate with IT teams to implement updates and system upgrades.
  • Ensure compliance with IT security protocols and policies.

Education:

  • A degree in Information Technology, Computer Science, or a related field is often preferred, but not always required.
  • Relevant technical certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or ITIL are beneficial.
  • Experience:
  • Previous experience in IT support or a similar technical role is usually required (1-2 years).
  • Familiarity with troubleshooting hardware and software issues in a business environment.
  • Experience with remote desktop support and ticketing systems is a plus.

Technical Skills:

  • Proficiency in operating systems like Windows, macOS, and Linux.
  • Familiarity with networking concepts (TCP/IP, DNS, DHCP).
  • Knowledge of common business software and applications (e.g., Microsoft Office, email systems).
  • Experience with hardware (PCs, printers, routers, etc.) and software installation and maintenance.
  • Understanding of security protocols, data backups, and antivirus software.

Soft Skills:

  • Strong communication skills for interacting with end-users and understanding their technical issues.
  • Ability to explain technical concepts in simple terms to non-technical staff.
  • Strong problem-solving abilities and a keen attention to detail.
  • Good organizational skills, with the ability to handle multiple issues simultaneously.

Required Skills:

  • Strong knowledge of computer systems, hardware, and software.
  • Experience with troubleshooting common network and hardware problems.
  • Familiarity with operating systems (e.g., Windows, macOS, Linux).
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP, etc.).
  • Proficiency with Microsoft Office Suite and common software applications.
  • Excellent communication skills and customer service orientation.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and in a team environment.

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately

  • withholds your ID,
  • requires you to provide a guarantee or collects property,
#J-18808-Ljbffr

  • IT Technical Support

    2 weeks ago

    Cebu City, Philippines Online business It Full time

    Responsibilities We are seeking a skilled IT Support Specialist to provide technical assistance and support for our organization. The role involves troubleshooting hardware and software issues, maintaining systems, and ensuring seamless IT operations. Proven experience in IT support or a related role. Knowledge of hardware, software, and network...

  • Sales Technical Support

    2 weeks ago

    Iloilo City, Philippines AEP SYSTEMS INTEGRATION INC. Full time

    Overview The Sales Technical Support role is responsible for providing technical assistance to the sales team, customers, and prospective clients. This position ensures the successful demonstration, configuration, and troubleshooting of products and services, helping to secure new business and enhance customer satisfaction. Responsibilities Provide technical...

  • Sales Technical Support

    2 weeks ago

    Iloilo City, Philippines Evelyn Merchandising Full time

    Share Job Description The Sales Technical Support role provides assistance to customers and the sales team by offering technical expertise on products or services. This role ensures customer satisfaction, resolves technical issues, and helps drive sales through technical consultations. Key Responsibilities: Provide pre-sales and post-sales technical support...

  • Technical Support

    2 days ago

    Iloilo City, Western Visayas, Philippines LifeBank Microfinance Foundation, Inc Full time ₱80,000 - ₱120,000 per year

    LifeBank Microfinance Foundation, Inc. (LBF) we excel, we care, we share a non-stock and non-profit organization registered under the Securities and Exchange Commission (SEC) engaged in micro-financing initiatives that advance comprehensive and sustainable development in rural and urban areas through integrated social services.LBF is backed by its 2 pillar...

  • Technical Support

    7 days ago

    Iloilo City, Philippines LifeBank Microfinance Foundation, Inc Full time

    LifeBank Microfinance Foundation, Inc. (LBF) we excel, we care, we share a non-stock and non-profit organization registered under the Securities and Exchange Commission (SEC) engaged in micro-financing initiatives that advance comprehensive and sustainable development in rural and urban areas through integrated social services.LBF is backed by its 2 pillar...

  • IT Technical Support

    2 weeks ago

    Iloilo City, Philippines Neksjob Philippines Full time

    Job Summary We are seeking a dynamic and experienced Site Leader to spearhead our Philippines operations for one of our key clients. This role is ideal for a seasoned leader with deep expertise in Technical Support and Operations , and a passion for delivering operational excellence, organizational growth, and exceptional service delivery . You will be...

  • Technical Support Engineer

    3 weeks ago

    Iloilo City, Western Visayas, Philippines Assima Global, Inc. Full time

    Assima is a global leader in digital adoption, training, and performance support solutions tailored for the world's largest enterprises. With our patented technology, we empower 15 of the top 20 banks, leading hospital networks, and major international organizations to streamline software adoption and improve user productivity. We are currently building the...

  • L2 Technical Support Engineer

    4 days ago

    Makati City, National Capital Region, Philippines ESOL IT SERVICES INC. Full time ₱900,000 - ₱1,200,000 per year

    Job Description:As an L2 Technical Support Engineer, you will serve as a key escalation point for advanced hardware, software, and network-related issues. You will collaborate with internal teams to resolve complex technical problems, ensure excellent customer service, and maintain high service standards.Key Responsibilities:Provide advanced support for...

  • Technical Support Professional-AMS

    4 days ago

    Quezon City, National Capital Region, Philippines Actionlabs IT Services Full time ₱300,000 - ₱360,000 per year

    Technical Support Professional-AMS (EUC-ODC)2 to 5 years of professional experience; L1 Incident handling;User issue troubleshootingEscalate to EUCDirectly reach out to the users; Daily HealthchecksComply Healthcheck reportCheck incidentCompile Reports and alerts; VM MonitoringLog analysis o Review and Montioring;Security Alerts handlingDefender Alerts1LOD...

  • Technical Support Specialist

    3 weeks ago

    Iloilo City, Western Visayas, Philippines iScale Solutions Full time

    Technical Support Specialist - Web and SystemsThis is a remote position.ResponsibilitiesDesign, develop, and maintain responsive, user-friendly websites aligned with business requirements.Integrate websites with CRM systems and other third-party software tools for seamless data flow.Implement and customize plugins, APIs, and new features as needed.Monitor...