Technical Support Engineer

15 hours ago

Cagayan de Oro, Philippines CallTek Full time

Technical Support Engineer CallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless support for our partners. We are looking for Technical Support Engineers As a Technical Support Engineer, you will be responsible for troubleshooting, diagnosing, and resolving customer issues in an accurate and timely manner. You'll work with different systems, software, and hardware, and follow standard procedures to elevate unresolved issues to the appropriate internal departments. Requirements 2+ years of experience supporting enterprise wired or wireless networks 2+ years of college or an equivalent with a computer networking, Computer Science, or Information Technology focus/major Relevant technical certifications such as Cisco CCNA, Net+, NSE 3+ Fortinet, Fortinet Certified Fundamentals, or ITIL 4 Excellent verbal, written and interpersonal skills Outstanding customer service skills and dedication to providing exceptional customer care Self‑motivated and self‑starter Focus on quality and customer service Exceptional listening and analytical skills Solid time management skills Ability to multitask and successfully operate in a fast paced, team environment Adaptability to change and ability to set and adjust priorities as needed Benefits Free one meal a day Emergency loan and financial assistance programs Free 24‑hour snacks and beverages Health insurance and health subsidy Retirement plan, life insurance, and savings plan Team socialization allowance and attendance bonuses Year‑end performance bonus (company discretion) And much more Seniority level Entry level Employment type Full‑time Job function Information Technology Industries Technology, Information and Internet Location: Cagayan De Oro City, Northern Mindanao, Philippines #J-18808-Ljbffr

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