Technical Support Associates

4 weeks ago

Cagayan de Oro, Philippines TORCH Solutions Full time

Massive hiring for Technical Support Associates to join our growing team in Cagayan de Oro, Misamis Oriental. In this full-time position, you will be responsible for providing exceptional customer service and technical support to our clients. No prior experience is required as we will provide comprehensive training to get you up to speed.

What you'll be doing
Respond to customer inquiries and troubleshoot technical issues via phone, email, and chat
Analyze customer problems and provide solutions in a friendly and professional manner
Document customer interactions and maintain detailed records of support cases
Collaborate with the broader technical team to escalate and resolve complex issues
Continuously expand your product knowledge to better assist customers
Identify opportunities to improve our customer support processes and systems

What we're looking for
Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly
Strong problem-solving and critical thinking abilities to effectively troubleshoot issues
Commitment to providing outstanding customer service and going the extra mile
Willingness to learn and adapt to new technologies and procedures
Familiarity with common computer hardware and software, or a keen interest in technology

What we offer
We are committed to creating a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits including comprehensive health insurance, generous paid time off, and opportunities for career advancement. We also prioritize work-life balance, with flexible scheduling and the option to work remotely. Join our team and be a part of our mission to deliver exceptional customer experiences.

Apply now to become a Technical Support Associate and start your journey with a dynamic, forward-thinking company.

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