Sales Support Specialist | Salesforce

3 weeks ago

Pasig, Philippines Acquire Intelligence Full time

Overview

As a Sales Support Analyst , to support the needs of our Sales Operations team. This role works closely with Sales Operations, Sales and Finance to manage and maintain critical business processes and data. This role requires great attention to detail and successful candidates must be able to work independently in a fast-paced environment.

  • Sales enablement activities to support all stages of the sales cycle including preparing sales quotes, contracts and facilitation of contract execution.
  • Opportunity creation and maintenance to support new and expanded sales in collaboration with sales and renewal teams.
  • Responsible for day-to-day contract administration including data collection, integrity and accuracy of legal contract data in business systems (Salesforce CRM).
  • Collaborate and maintain sales process guides and related training documentation.
  • Maintain license inventory and associated analytics, including monthly reporting and invoice reconciliations.
  • Key participant in driving sales team readiness.
  • Identify process issues and recommend solutions with corresponding communication plans.
  • Analyze lines of business operations to determine profitability and establish baseline for action and operational changes.
  • Works directly with Sales Team and leadership to support efficient and effective execution of sales process.
  • Collaborate with Project Management Team on processing project change orders (PCOs).
  • Facilitate Client onboarding and offboarding activities.
  • Carefully analyses and interprets contracts for extraction of key data points, while understanding how the business will use the data to make decisions with customers or for the business in general.
  • Responsible for analysis and reporting of contract related data in an on-going effort to increase efficiency of business operations.
  • Facilitates and executes modifications to active contracts, including amendments, renewals, subscription orders, project change orders, terminations, etc.
  • Monitor and action contracts through various stages of contract lifecycle.
  • Develop analysis to be leveraged for business growth opportunities.
  • Identify process issues and recommend solutions with corresponding communication plans.
  • Participate in training team members as needed.
  • Manage multiple projects simultaneously.
  • Support CRM initiatives.
  • Perform other job-related duties as assigned.
What You’ll Bring
  • 2+ years of contract administration, contract management or other relevant experience supporting sales/legal organizations.
  • 1+ year experience working with Salesforce CRM and CPQ.
  • Advanced working knowledge of Microsoft Office products required.
  • Outstanding critical thinking, process improvement, and analytical skills.
  • Strong communication skills and attention to detail.
  • Strong technical skills.
  • Well-organized and hard-working, with the ability to thrive in a fast-paced work environment and manage numerous projects simultaneously under deadline pressure.
  • Ability to quickly adjust to changing priorities, comfortable navigating ambiguity and championing change.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Sales and Customer Service
  • Industries: Outsourcing and Offshoring Consulting
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