Salesforce Lead

2 weeks ago

Pasig, Philippines Lennor Group Full time

Our brand, Lennor Metier Consulting, a DOLE-licensed headhunting and recruitment agency in the Philippines, is proud to partner with a global technology company in their search for a Salesforce Lead based in Ortigas . Salary Range : up to ₱85,000 Work Setup: Onsite Shift Schedule : Day Shift, 8:00 am - 5:00 pm Location : Ortigas Your Responsibilities Supervise and manage an L2 team (7 members) Ensure SLAs are met. Track production issues, follow through resolution (workaround and fixes). Coordinate activities across other technical teams. Act as the SPOC of the team on all stakeholder management. Dispatch workload across the team. Ensure productivity of resources. Ensure that the team have adequate knowledge and skills to perform incident management and service request fulfillment. Provide and execute plans to bridge gaps. Make sure that the team complies to company and clients policies. Serve as the functional and technical SME of the team by default. Participate in continuous improvement initiatives and ensure delivery of assigned tasks from the management team. What We're Looking For Must have at least 5 years working experience on SF Sales Cloud and SF Service Cloud. Must have at least 2 years experience leading a small-size (7 total members) L2 support team. Experience in Marketing Cloud is an advantage. Experience in Heroku and AWS is an advantage. Knowledge in ITIL is an advantage Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries: Renewable Energy Semiconductor Manufacturing #J-18808-Ljbffr

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